Client Service Call Centre Consultants

2 days ago


Cape Town, South Africa Intelligent Debt Management Full time

**Client Service Consultants**

What does the IDM Group (DebtBusters) offer it’s employees
- A values and purpose-driven working culture - Key strengths collaboration and connection
- Bursaries and internal training encouraging future studies
- Merrit-based promotions in a fast-growing company
- Medical Aid and Retirement Annuity
- Rewards and opportunities

**Key Responsibilities**:

- Resolving client queries dealing with:

- Debt counselling;
- Additional financial services/products;
- The National Credit Act;
- Short/non-payment queries;
- Payment and debit order queries;
- Balances;
- Credit reports.
- Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
- Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
- Educating and referring clients to the Company self-service client portal;

**Minimum Requirements**:

- Grade 12;
- 2 years of customer service experience in a contact center (Preferably Financial Services);
- Additional tertiary or related qualifications will be advantageous.
- Criminal clear

**Key Competencies**:

- Excellent verbal and written communication skills;
- Excellent listener;
- Excellent time management;
- Analytical;
- Problem solver;
- The urgency to attend to client queries and resolve them;
- Ability to work well in a team environment;
- Financial acumen;
- High levels of honesty, accountability, and integrity



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