CRM Marketing Manager

4 months ago

Cape Town, South Africa City Unscripted Full time

We’re City Unscripted We are a travel experience-curated marketplace built to bring the world closer together by sharing and connecting locations and cultures more authentically. We’ve delivered more than 50,000 personalised experiences in over 60 cities, and we’ve only just begun.

You will have a good understanding of the travel landscape as it relates to human motivation and desire to travel, especially the paths and influences of purchase. A smart and considered thinker, you will be able to communicate strategy to key stakeholders and keep them on side. You are a capable, friendly, and comfortable communicator with a high level of fluency in the English language.

As someone who has deep knowledge of City Unscripted values and mission, at all times, you will iterate on strategies to ensure there is no compromise to authenticity whilst systematically building City Unscripted’s presence in the travel market.

**Responsibilities**:

- Own and support a performance strategy that delivers sales at a + ROI whilst building brand and scale.
- Maximise consumer value to the business through continual contact and relationship building from user sign-up to post-purchase (i.e., Review management).
- Own the business-to-consumer relationship and be a consumer champion regarding change requests and data gathering.
- Constantly test and iterate on new strategies and platforms to ensure we are always on the front foot when it comes to optimisation and development.
- Ensure the overall health of the company's CRM marketing function.
- Work collaboratively with other teams to ensure your resources are up-to-date and as effective as possible.
- Recommend software and tools that can support the program's growth and continually develop your skills to stay sharp.
- Research products, individuals, and locations to add extra depth to your content.
- Be data-driven and target-motivated to achieve the business KPIs via the channels in your charge.
- Support the technical needs of a CRM marketing program such as tracking and continual development.
- Regularly report performance to senior management in a concise and data-informed fashion.
- Identify role efficiencies, such as the use of AI as a support (not lead).

**Key skills**:

- Extremely proactive and keen to own the role and function.
- Exceptional English proficiency coupled with excellent writing skills.
- Knowledge of the Klaviyo CRM product is an advantage.
- Possess a creative approach to your work and always keen to try new things and experiment on the normal.
- Deep experience with the Google suite, Meta, and TikTok and how they can contribute to overall CRM aims is a distinct advantage.
- Fluency with data and performance metrics associated with this role.
- Commercially literate and competent in discussing traffic metrics, gross order values to margin percentages.
- Strategically driven and capable of setting out full-funnel strategies.
- Understanding of the travel landscape, its paths to purchase, and consumer motivations.
- Experience working with licensed or trademark brands is advantageous.
- Comfortable owning an organic role where no two days are the same.
- You're comfortable and experienced with large brands and large-scale activations.

Pay: R1 500,00 - R2 200,00 per day

  • CRM Marketing Manager

    6 months ago

    Cape Town, South Africa Lelive Full time

    You will join the lelive marketing team responsible for scaling the business by developing and implementing comprehensive CRM strategies to optimise customer engagement and retention and increase revenue from our website. The role: - Analyse users' data and behaviour to identify opportunities for personalised communication and targeted campaigns -...

  • CRM and Direct Marketing Manager

    3 months ago

    Cape Town, South Africa Ad Talent Full time

    Who we are: A leading Financial Services company. What we do: We offer affordable and reliable financial services to the emerging consumer. What we are looking for: A CRM and Direct Marketing Manager What you will do: You will play a key role in developing and implementing strategies to engage our customers directly and enhance their overall experience....

  • CRM and Direct Marketing Manager

    4 months ago

    Cape Town, South Africa Ad Talent Africa Full time

    Who we are: A leading Financial Services company.What we do: We offer affordable and reliable financial services to the emerging consumer.What we are looking for: A CRM and Direct Marketing ManagerWhat you will do:You will play a key role in developing and implementing strategies to engage our customers directly and enhance their overall experience. With...

  • CRM and Direct Marketing Manager

    4 months ago

    Cape Town, South Africa Ad Talent Full time

    Who we are: A leading Financial Services company.What we do: We offer affordable and reliable financial services to the emerging consumer.What we are looking for: A CRM and Direct Marketing ManagerWhat you will do:You will play a key role in developing and implementing strategies to engage our customers directly and enhance their overall experience. With...

  • Sales, Marketing

    8 months ago

    Cape Town, South Africa Aluvent Full time

    Aluvent, a Glass and Aluminium manufacturing company is looking to hire an experienced Sales, Marketing & CRM supervisor in Cape Town. To qualify for this position you will need the following experience: **Marketing**: - Understand strategy - Input on action plans/marketing plans - Ensure execution - Marketing research - Understand marketing mediums -...

  • Sales, Marketing

    8 months ago

    Cape Town, South Africa Aluvent Full time

    Aluvent, a Glass and Aluminium manufacturing company is looking to hire an experienced Sales, Marketing & CRM supervisor in Cape Town. To qualify for this position you will need the following experience: **Marketing**: - Understand strategy - Input on action plans/marketing plans - Ensure execution - Marketing research - Understand marketing mediums -...

  • Marketing Director

    3 days ago

    Cape Town, Western Cape, South Africa ES Recruitment Full time

    Join Our TeamWe are looking for a talented Marketing Director - CRM to lead our digital marketing efforts and develop strategies to drive business growth. The ideal candidate will have a minimum of 5 years of experience in marketing, with at least 3 years of experience in digital communications, communications or public relations.You will also require a...

  • CRM Manager

    4 months ago

    Cape Town, South Africa Le Boat Full time

    **Role Summary**: **Key Responsibilities**: - **Retention & Engagement Strategies and Campaign Management**: - Track, analyze, and report on campaign performance, working closely with the analytics team. By sharing insights across the business, you will drive continuous improvement and contribute to our world-class marketing efforts. - Collaborate with the...

  • Digital CRM Marketing Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Le Boat Full time

    Job Title: Digital CRM Marketing SpecialistWe are seeking a skilled Campaign Manager to join our team at Le Boat in Western Cape, Cape Town.About the Role:Create high-quality email campaigns to drive bookings and conversions using A/B testing and performance tracking for continuous improvement.Collaborate with Sales and Operations teams to develop...

  • CRM Manager

    2 weeks ago

    Cape Town, South Africa Le Boat Full time

    Job title : CRM Manager Job Location : Western Cape, Cape Town Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries What you will be doing: Campaign Management: Create high-quality email campaigns to drive bookings and conversions, using A/B testing and performance tracking for continuous improvement....

  • CRM Manager

    3 weeks ago

    Cape Town, South Africa Le Boat Full time

    Job title : CRM ManagerJob Location : Western Cape, Cape TownDeadline : December 12, 2024Quick Recommended Links Jobs by Location Job by industries What you will be doing:Campaign Management: Create high-quality email campaigns to drive bookings and conversions, using A/B testing and performance tracking for continuous improvement. Collaborate with Sales...

  • CRM - Campaign Manager

    8 months ago

    Cape Town, South Africa Cinch Staffing Full time

    The CRM campaign manager reports to the CRM marketing manager and is responsible for advancing customer engagement initiatives. This role involves developing and executing strategic campaigns aligned with brand objectives to foster loyalty and drive business growth. **Responsibilities**: **Campaign strategy and planning**: Develop and implement CRM...

  • CRM & Email Marketing Account Manager

    6 months ago

    Cape Town, South Africa Keen Full time

    Welcome to Keen, where art meets science. We're more than just another service provider or an outsourcing company. Keen acts as an integral extension of our clients' teams and business goals. Join our group of tastemakers specializing in digital marketing, creative, and customer experience, driving growth for our global clientele. Our vision is an ambitious...

  • Digital & CRM Manager

    3 months ago

    Cape Town, South Africa Dermalogica South Africa Full time

    **Role overview**: Dermalogica South Africa is seeking a passionate and skilled Digital and CRM Manager to lead our digital marketing and CRM strategies. With 5+ years of experience, you will have an innate desire to redefine best practices in CRM and engage our top customers in innovative and personalised ways. This role will require you to stay current...

  • Senior CRM Manager

    3 days ago

    Cape Town, Western Cape, South Africa Ad Talent Full time

    About Ad TalentWe are a global group of companies dedicated to the health and wellness industry. Our mission is to provide exceptional customer experiences through relevant communication strategies and content.We are seeking a Senior CRM Manager to join our team. The successful candidate will have 8+ years of experience in CRM and marketing automation, with...

  • CRM & Content Manager

    6 months ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Key Objective: The CRM & Content Manager will spearhead the management of customer relationships by fostering engagement through our CRM platform. They will also supervise creating and dissemination compelling content across diverse channels. This multifaceted role melds technical expertise in CRM with innovative content strategy and development to amplify...

  • CRM Manager

    2 weeks ago

    Cape Town, South Africa HyperionDev Full time

    Job title : CRM Manager Job Location : Western Cape, Cape Town Deadline : December 11, 2024 Quick Recommended Links Jobs by Location Job by industries ABOUT THE ROLE  HyperionDev is looking for a strong CRM Manager to conceptualize and implement initiatives in increasing our lead to sale conversion rate. At Hyperion Dev, we generate a...

  • CRM Manager

    3 weeks ago

    Cape Town, South Africa HyperionDev Full time

    Job title : CRM ManagerJob Location : Western Cape, Cape TownDeadline : December 11, 2024Quick Recommended Links Jobs by Location Job by industries ABOUT THE ROLE  HyperionDev is looking for a strong CRM Manager to conceptualize and implement initiatives in increasing our lead to sale conversion rate. At Hyperion Dev, we generate a large number of...

  • CRM Executive

    6 months ago

    Cape Town, South Africa Unique Personnel Full time

    **Job Number** - 70428 **Job Type** - Permanent **Job Title** - CRM Executive **Computer Skills** - MS Office **Industry** - Computer - IT **City** - Cape Town **Province** - Western Cape - CRM Executive / Retention Marketer responsibilities: - Lead the planning and optimisation of all CRM automation campaigns in conjunction with the regional and...

  • CRM Associate

    6 months ago

    Cape Town, South Africa takealot.com Full time

    We're a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...