First Line Response Supervisor

1 week ago


Cape Town, South Africa Takora Full time

**DUTIES**

Communicating with the Foremen and Superintendent and receiving and or interpreting requirements/specifications from work orders and plan accordingly.

Prioritizing and planning the sequence of activities.

Allocating work to staff and receiving feedbacks in respect of progress and on completion.

Reporting on electrical [ point of supply] breakdowns and or communicating urgent repair work necessary to restore functionality.

Identifying and reporting causes of incidents and or accidents.

Do fault findings via telephonic communication with consumers and Linesmen.

Interpret diagrams of the electrical network in order to identify faults.

Monitoring attendance/conduct and output of staff and addressing deviations

Dispatching teams to consumer fault locations and ensuring that breakdowns are repaired.

Establishing the adequacy and availability of personnel against daily work.

Facilitating the understanding of processes and procedures with respect to the operations.

Ensure that the field staff comply with relevant by-laws when restoring supply to consumers.

Providing the daily required feedback and information the City [Client] will be looking for.

Monitoring the time frames on each and every notification

Attending meetings

Site investigations and public liabilities

Giving technical support and assisting with decision making on different types of faults

Mobi and radio technical support

Planning shift rosters

Meter and material auditing/ dealing with revenue protection matters

Dealing with emergencies

Doing quotations and materials requisitions for reinstatements

Material collections from the depots

Assisting the admin with all the support they need and managing their work

**INFORMATION RECORDING**:
Completing internal and external transactional documents eg overtime sheets. Leave forms, PLCs, incidents, corrective measure forms, City assets documents, contractual documents for EAM by:
Inserting the relevant information

Forwarding to the relevant personnel for processing

Completes reports for the attention of the line manager

**REQUIREMENTS**

Matric / NCV Level 4 / Equivalent Qualification - Non Negotiable

Drivers Licence and fit to drive - Non Negotiable

Trade Tested & 3 - 5 Years experience in an electrical environment
- Non Negotiable

3 Years Supervisory Experience.

Working knowledge of relevant Safety Legislation and Practices e.g. Construction regulations in terms of the OHS Act.

Broad Knowledge of Electrical equipment

Background knowledge of First Line Response an added advantage

Electricity By-law, Electricity tariffs, Relevant legislation, Metering Standards, Pre-payment Vending system.

A good knowledge in MS-Office is required

Excellent written and verbal communication skills - Speak English

Organizational and analytic skills

Demonstrated experience and leadership in managing teams

**ADDITIONAL REQUIREMENTS**:
Problem solving skills and teaching ability

Good reading and writing skills

Good interpersonal and public relations skills

Be well disciplined, reliable, tactful, methodical, intelligent and mature

Be cost effective.

Shift Work

Ability to work well under pressure

**Job Type**: Permanent

**Salary**: R15 000,00 - R20 000,00 per month


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