IT Desktop Support Analyst

2 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24159901
**Job Category** Information Technology
**Location** MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

**Job Summary**

As an IT Support Analyst, you will bring your general technical knowledge and skills to provide first-level support across multiple Marriott hotels and brands. From handling repairs and installations to maintaining property-based systems, you will log incidents, communicate with users, and ensure quick resolutions to minimize downtime.

This role is ideal for someone passionate about technology and customer service, ensuring our systems run smoothly across multiple properties.

**What You’ll Do**

**_ Service Desk Support_**
- Proactively manage and resolve logged calls.
- Collaborate with vendors to reduce system downtime.
- Assign priorities, escalate calls when necessary, and respond to SLA warnings.
- Provide frequent updates and monitor the call queue to ensure mínimal disruptions.

**_ Desktop Support_**
- Offer support to hotel staff, business centers, and 3rd party vendors.

**Who You Are**

**_ Experience_**
- 1-2 years of experience in a similar role.
- Prior experience in an IT Service Desk environment is desirable.
- Professional certifications in systems or related fields are a plus.
- Functions well in a multi-property/multi-client environment

**_ Technical Skills_**
- Experience with Microsoft Windows Servers, Active Directory, Windows 10/11, and virtualization technologies (VMWare).
- Knowledge of networking (WAN/LAN, VPN), internet security technologies, and VoIP telephony.
- Experience with Oracle Opera, Oracle Simphony, and Shiji InfraSys Point of Sale is desirable.
- Familiarity with Marriott’s IT policies, standards, and digital solutions (Mobile Key, GXP, etc.).

**_ Personal Attributes_**
- Strong relationship-building skills and a team player.
- Analytical, with the ability to troubleshoot and offer solutions.
- Excellent written and verbal communication skills, particularly when explaining technical solutions to non-technical colleagues.

**Why Join Us**
- Be part of a collaborative, global team at Marriott International, where innovation and customer service come together to create a seamless hotel experience.
- Gain exposure to cutting-edge technology and work across multiple properties and regions.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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