2nd Line Support Engineer

2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person.As part of our dynamic team, you''''ll play a...

**BPO requirements**: Objective: We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete. Working Hours: - Monday - Friday, 9:00 AM - 5:00 PM GMT - Weekend, Bank Holiday and National Holiday cover Scope of Work: -...

Datacentrix is looking for 2nd Line Support Network Engineer with +3 years practical ISP networking skills in IPv4, MTU and VLAN.  The applicant must have good understanding of DNS including on types of records and troubleshooting – Bind, PowerDNS, unbound, Configure IP phones and troubleshoot call issues (VoIP) and Mikrotik and Cisco experience.Critical...

First Line Support Engineer - Hybrid / RemoteWhat’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading...

First Line Support Engineer - Hybrid / RemoteWhat’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading...

Critical Requirements:Matric, N+ and 3+ years experience in:Linux command line skillsGood practical networking skillsIPv4 understandingTCP/IPMTUNetwork troubleshooting (LAN WAN FW)VLAN understandingSDWANEquipment knowledge (know your way around)Cisco/MerakiMikrotikADSL troubleshootingWireless troubleshootingEmail troubleshooting (Client and server...

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be...

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be...

Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure &...

About Our Client Our Client provides a white glove service resolving all manner of service requests and technical issues via Phone, Email and Walk-up. Our client are seeking an experienced candidate to join the Global Service Desk. The role will involve administering all aspects of the business environment by providing a 1st/2nd/3rd line support service for...

3rd Line Engineers – Escalations / Projects – Hybrid - Remote @Uptime currently have openings for experienced 3rd Line support engineers to join our growing team of Tech Engineers. The roles involves working with a US based MSP and requires strong experience of not only being a senior escalation point but also playing a lead role in projects – O365...

3rd Line Engineers – Escalations / Projects – Hybrid - Remote @Uptime currently have openings for experienced 3rd Line support engineers to join our growing team of Tech Engineers. The roles involves working with a US based MSP and requires strong experience of not only being a senior escalation point but also playing a lead role in projects – O365...

Provide 24 X 7 1st-line standby/support for product environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify recurring issues, and root causes and implement preventative measures Create processes and support mechanisms for API Consumers Security management Identify and implement cost-saving /...

About the RoleWe are seeking a highly skilled 2nd Line Support Engineer to join our team at Uptime Solutions Ltd. This role involves providing top-notch technical support to our clients, working closely with a leading US-based Managed Service Provider (MSP).Key ResponsibilitiesProvide exceptional 2nd line support to a large client base, ensuring seamless...

Job SummaryWe are seeking a skilled Sr. Cloud Engineer to join our team at Datacentrix. The successful candidate will be responsible for providing top-notch support for Microsoft Server incidents and service requests, as well as assisting with escalations from 1st and 2nd line support engineers.About the RoleResponsibilitiesGeneral Microsoft Server incident...

Critical Requirements - Skills, Experience & QualificationsMatric, N+ and 3+ years experience in:Linux command line skillsGood practical networking skillsIPv4 understandingTCP/IPMTUNetwork troubleshooting (LAN WAN FW)VLAN understandingSDWANEquipment knowledge (know your way around)Cisco/MerakiMikrotikADSL troubleshootingWireless troubleshootingEmail...

Critical Requirements - Skills, Experience & Qualifications Matric, N+ and 3+ years experience in: Linux command line skills Good practical networking skills IPv4 understanding TCP/IP MTU Network troubleshooting (LAN WAN FW) VLAN understanding SDWAN Equipment knowledge (know your way around)Cisco/Meraki Mikrotik ADSL troubleshooting Wireless...

2nd Line IT Support OpportunityWe are seeking a skilled 2nd Line IT Support professional to join our team at West Coast Personnel. As a key member of our technical support team, you will play a vital role in providing top-notch support to our internal staff and external customers.Key Responsibilities:Resolve IT issues and provide support via a ticket-based...

Third Line Support EngineerWe are professional, agile and innovative.@Uptime provides white-label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will provide further training in order to assist the successful candidate in increasing their...

Third Line Support EngineerWe are professional, agile and innovative.@Uptime provides white-label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will provide further training in order to assist the successful candidate in increasing their...