First Line Manager: Underwriter

1 week ago


Cape Town, Western Cape, South Africa Sanlam Full time

Sanlam Life and Savings: A Leading Insurance Company

Sanlam Life and Savings is a prominent insurance company in South Africa, serving retail and corporate clients. Our company is divided into three clusters: Sanlam Corporate, Sanlam Retail Mass, and Sanlam Retail Affluent. We provide strategic direction, coordination, and support to these clusters, ensuring we meet our business objectives.

Role of the First Line Manager

The First Line Manager is responsible for managing, coaching, and developing the Underwriting/Underwriting-related team. This team consists of Underwriters and Administrators, and the manager's goal is to help them execute their role responsibilities effectively and achieve desired outputs and behaviors aligned with Sanlam's strategic objectives.

Key Responsibilities

  • Communicate business requirements clearly and accurately to the team.
  • Ensure effective communication with other role-players to process transactions efficiently.
  • Handle queries with accuracy, urgency, and swift conclusion.
  • Manage people and performance within a productivity, quality, and customer service-oriented environment.
  • Identify process shortcomings and discrepancies, and resolve and communicate with relevant stakeholders.
  • Ensure effective management of Service Level Agreements between New Business and other stakeholders.
  • Make effective use of Management Information Systems to manage operational effectiveness.
  • Plan and manage operational activities of the team.
  • Identify training and development needs and manage the department budget.
  • Report on team performance, trends, and strategic action plans.

Requirements

  • Relevant tertiary qualification.
  • 2-3 years of experience managing a production team or a specialist in the Banking/Insurance industry.
  • Experience in New Business environments, people management, development, and coaching/mentoring.
  • Performance Management experience and exposure to data analysis.

Competencies

  • Communicates effectively.
  • Presentation skills.
  • Business insight.
  • Decision quality.
  • Analytical thinking.
  • Cultivates innovation.
  • Plans and aligns.
  • Concern for accuracy.
  • Customer focus.
  • Collaborates.
  • Drives results.
  • Influencing and gaining commitment.
  • Team success.
  • Being resilient.
  • Tech savvy.


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