Visa Business Solutions, Senior Implementation

3 weeks ago

Johannesburg, South Africa Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Fleet and Travel Sr. Implementation Manager**

**Job Scope**

**Essential Functions**
- Lead cross regional or cross-functional customer service & implementation delivery and initiatives.
- Manage and own all facets of operational relationship with our Fleet processing partners.
- Provide insight and input within cross-functional Visa organizations for Fleet product and processing.
- Consult and collaborate with financial institution clients and partner institutions and provide technical expertise to structure effective programs.
- Coordinate directly with client to understand program set up requirements and facilitate new program installations, conversions and business requests without client impact.
- Report customer project accomplishments and deliverables and service success and issues to management.
- Serve as an escalation point for complex service issues and projects implementation issues.
- Build and enhances positive working relationships with key Visa client institutions, partners and internal stakeholders.
- Act as liaison for the client, provide problem management, proactive identification of issues and processing efficiencies, service change support and system and platform enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives,.
- Represent complex customer enhancement requests, system or operational requirements, negotiate and manage expectations internally and externally.
- Identify and analyze processing issues and trends with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
- Responsible for own projects and work-flow assignments and must be able to take the initiative to resolve problems and meet deadlines for own and x-functional projects.
- Provide leadership and communication, responsible for escalating to department management when issues arise that might jeopardize problem resolution.
- Lead and oversee the implementation of Fleet product using Project Management Methodology best practices and skills.
- Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the clients, and partners, via regular reporting and status meetings.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:
Basic Qualifications
- 8 years of work experience with a Bachelor’s Degree or at least 5 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD). Work experience in a customer support role in financial services, payment card, commercial fleet card, software or information services experience is required.

Preferred Qualifications
- Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels.
- Commercial Fleet payment card experience.
- Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic plans.
- Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment
- Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, etc.). Advance Power point for professional presentations.
- Excellent time management, organization, and planning skills.
- Able to set priorities and influence others.
- Ability to manage customer expectations internally and externally, and work both as part of a team and independently.
- Demonstrate success in customer service and relationship management.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Excellent verbal, written, pre

  • Winter Intern

    2 weeks ago

    Johannesburg, South Africa Visa Full time

    Company Description At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the...

  • Senior Manager, Product Solutions

    3 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Visa Government Solutions

    4 weeks ago

    Johannesburg, South Africa VISA Full time

    Job Description And Responsibilities Visa is seeking an experienced payment professional to join the CEMEA Visa Government Solutions team as a Sales Director for the South and Southern Africa region, this role will have the following responsibilities: Expand and deepen our public sector sales strategy and delivery in the region, including developing a...

  • Senior Manager, Product Solutions

    4 weeks ago

    Johannesburg, South Africa Visa Full time

    Job DescriptionVisa Money Movement (VMM) is a suite of products that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate moving money to Cards, Accounts and Wallets around the world.One of the prime responsibilities of the Sales Engineering and Solutions team is ensuring that the payment stakeholders that...

  • Senior Manager, Product Solutions

    4 weeks ago

    Johannesburg, South Africa VISA Full time

    Job Description And Responsibilities Visa Money Movement (VMM) is a suite of products that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate moving money to Cards, Accounts and Wallets around the world. One of the prime responsibilities of the Sales Engineering and Solutions team is ensuring...

  • Sr Implementation Consultant

    5 days ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Manager Loyalty Solutions

    2 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Director, Visa Consulting

    2 months ago

    Johannesburg, South Africa Visa Full time

    Company Description **Common Purpose, Uncommon Opportunity.** Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the **common purpose** that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our...

  • Consultant, Technical Solutions

    4 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Sr Implementation Consultant

    4 weeks ago

    Johannesburg, South Africa Visa Full time

    Job DescriptionTeam SummaryClient Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to...

  • Sr Implementation Consultant

    4 weeks ago

    Johannesburg, South Africa VISA Full time

    Job Description And Responsibilities Team Summary Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s...

  • Visa Direct Sales Leader, Ssa

    5 days ago

    Johannesburg, South Africa Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Merchant Sales and Solutions

    1 week ago

    Johannesburg, South Africa Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Senior Director of Co-brand Business Development

    2 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the...

  • Senior Director, Business Development

    3 weeks ago

    Johannesburg, South Africa Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Senior Manager Consulting

    3 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Senior Director Fintech Sales

    2 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Senior Director Fintech Sales

    4 days ago

    Johannesburg, South Africa VISA Full time

    Job Description And Responsibilities The Senior Director, Fintech Sales SSA, is responsible for identifying and implementing complex and strategic partnership opportunities with organizations of all sizes within the SSA geography. The role requires an experienced sales and business development professional who can identify potential deals, develop the...

  • Senior Director

    4 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Solutions Management, Vdp-ssa Product, Director

    3 weeks ago

    Johannesburg, South Africa Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...