Sr Implementation Consultant

6 months ago

Johannesburg, South Africa Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Position Summary

This position serves as Visa Project Manager for implementation services provided to Clients with specific focus on Strategic initiatives including complex multi-market, multi-solution, multi-phased projects. This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements, coordinating the work of various workstreams involved in the project delivery while providing client consultative guidance on Visa regulations, fees, features, and functionality.

As a member of Client Services Strategic Projects Implementation team, you will oversee the deployment of domestic processing solution among other strategic projects within the region. In the role of Project Manager, you will be leading technical Implementation and working cross-functionally with internal and external stakeholders such as Visa clients, partners, processors, and service providers. This role focuses on the deployment of processing infrastructure and aligning it with business needs to ensure efficient operations. It requires strategic integration of platform and product strategies to maximize synergies and drive overall business success.

**Responsibilities**:

- Execute Visa Strategic initiatives which impact clients from a business operations perspective including changes to current products, implementation of new products and solutions
- Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with Visa and Client strategic objectives
- Work with the regional Visa Network Processing, global Product, Data Platform and Technology teams to identify technical insights, requirements, develop Project plan and lead new processing solutions Implementation.
- Coordinate project activities and collaborate directly with clients, technology providers, government authorities and other stakeholders as part of new processing solutions deployment.
- Assist clients by performing technical analysis of the requirements for the implementation of Visa products and services to support the business and formulate implementation solutions.
- Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor.
- Prepare and maintain detailed project plans, status reports, and issues logs
- Set priorities, influence client and Visa teams involved into various project workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.
- Coordinate internal Visa resources to ensure delivery on commitments
- Provide project management support to Visa clients and processors to ensure client expectations are exceeded
- Confidently manage new solution pilots and client projects in parallel to product developments and a changing landscape
- Be able to communicate complex, technical concepts in a focused and well-organized manner
- Be able to learn and acquire knowledge in new technologies in keeping step with market developments
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
- Orientation towards quality enhancement and process improvement
- Assume appropriate de

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