Manager Loyalty Solutions

2 weeks ago

Johannesburg, South Africa Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Purpose**

The Manager, Loyalty Solutions will be a key member of the CEMEA Hub Loyalty Solutions team. This role is based in the Visa Johannesburg office, reporting into CEMEA Hub and will service clients across region. This is a solutions

product sales specialist and delivery role responsible for selling in and project managing implementation of a suite of different Loyalty product capabilities to enhance Visa’s client relationships with issuers, merchants, FinTechs and drive incremental profitable behaviours.

**Responsibilities**:
**Market Knowledge**
- Understand market trends, client needs, the competitive landscape, and overarching privacy and regulatory environments within the CEMEA Region
- Help identify and deliver against the needs of clients (Issuers, Merchants, FinTechs) in key markets, relating to loyalty solutions and consumer experiences.
- Help package, sell and deliver robust loyalty solutions for clients.

**Product Development and Delivery**
- Drive product delivery including project management, understanding and developing consumer solutions (sometimes technical), processes and collateral, that allow the products and capabilities to be taken to the markets and delivered in a bespoke manner to clients.
- Work closely with local market teams to understand client needs and customize solutions as required.
- Work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targets.

**Business Casing and Product Performance Management**
- Support the creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions.
- Track the performance of solution/product implementations, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed).

**Business Development Support / Solutions Dissemination**
- Support key business development opportunities, provide input and expertise to pitches, RFPs, deal structures, revenue forecasts and contracts.
- Collaborate with key internal Visa partners - including Finance, Legal, Risk, Compliance, Marketing, Business Development, Acceptance in all activities

**Strategic Nature, Management Accountability and Scope**
- Help support, shape, update and drive the solutions/product strategy and operational plans.
- Provides sales, operational and technical support to internal stakeholders and external clients.
- Project manages solution implementations to achieve milestones and objectives for CEMEA Loyalty Solutions
- Produce executive management reports, briefings, and other related communications.

**Decision Making and Complexity**
- Support solution proposals and implement with clients.
- Prioritize work effort against client needs and internal KPIs.

**Financial & Organizational Scope**
- Help achieve financial targets outlined in business cases developed for the implementation of loyalty product solutions.
- Must be able to work effectively in a matrix, cross-functional organization structure and participate in cross-functional projects, especially relating to innovation, benefits, loyalty, consumer experiences, product, and solution design and delivery.
- ** Reporting Relationships & Interactions**
- Role will be located in Johannesburg Office and reporting relationship to the Director Loyalty Solutions as well as Senior Manager Loyalty Solutions
- Individual contributor role.
- Interacts regularly with management in Products, Country management, Sales, Finance, Legal, etc. This individual is expected to comfortably present to and interact effectively with medium and senior Visa management and staff.
- This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, government departments, processors, agents, merchants and vendors.
- Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting structure.
- Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid role

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