Consultant, Technical Solutions

7 months ago

Johannesburg, South Africa Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Job Description**

This role is responsible for providing consultation level expertise to internal and external clients primarily on Visa Risk Manager (VRM), Loyalty Solutions and Visa Resolve Online (VROL). The incumbent is also expected to expand their area on responsibility to include coverage of other products such as, Visa Analytics Platform (VAP), Visa Instalments (VIS), Visa Transaction Controls (VTC) and any other product that might be added. The role is also responsible for supporting CEMEA wide Payment Flow initiatives and product activations. The incumbent will work in collaboration with Client Resolution, Product, Implementation, Technology, Partners, and clients across all markets. The Technical solutions resources are expected to provide Global and product teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client or market maturity.

Additionally, the Technical Solutions Consultant will work cross functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Platforms family representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model/leader within team.

**Key Responsibilities.**
- Manages strategic business relationships with clients and partners to accelerate speed to revenue for products and services across CEMEA.
- Collaborate with Product team to review and drive adoption of new products and services and translate the Visa technical requirements for our clients.
- Provide technical and operational support to Visa clients and partners. Act as the voice of the client to other internal groups, including Product and Technical teams.
- Proactively resolve, own, and manage stakeholder communication on all business & technical problems on all platform products and services.
- Understand customer needs, business requirements, and priorities to develop solutions and recommendations based on business needs.
- Manage the on boarding, solutioning and support of detailed systems solutions for clients.
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, and Operations teams.
- Promote and deliver consultancy and bespoke training to clients.
- Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working.
- Lead client discussions, representing products and services from both a technical and business perspective.
- Manage technical communications with client’s technical team, project team, customer services team and senior executives.
- Identify, troubleshoot, and resolve queries relating to the Application Programming interfaces (APIs), XML files, SOAP REST and JSON messages.
- Maintain strong relations amongst team, as well as with key stakeholders (Client Resolution, Client Success, Product, and Technology).
- Train and coach team members on products & services essential for day-to-day operations to ensure customer expectations are exceeded.
- Manage high priority incidents by taking full ownership, engaging with senior management for escalations and the ability to provide an Executive Summary to senior management.
- Designing and implementing tools, processes, and procedures (e.g. macros, database queries, reporting) to improve the team’s productivity and efficiency in handling client queries.

Minimal travel may be required
**Qualifications**
- Ideally a minimum of 3 years’ experience of payment processing, ecommerce systems, Dispute Resolution or Risk management function.
- Minimum of 3 years’ experience in a Customer support /Account Management role in financial services, software or information services
- Intermediate-level knowledge of multiple programming / scripting languages. (Java, C/C++, Perl, PHP, etc.)
- Ability to read, analyse, system Logs and error/exception handling logs.
- Demonstrated success in customer relationship management
- Able to convey technical and business issues and solutions to various internal and external audiences effectively to support organizational plans.
- Understanding of key business metrics and how to use d

  • Technical Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa WesBank Full time

    Job Overview:We are seeking a highly skilled Technical Solutions Consultant to join our team at WesBank.Estimated Salary:R1,200,000 - R1,800,000 per annum.Key Responsibilities:The successful candidate will be responsible for collaborating with business analysts and stakeholders to gather, analyze, and document business requirements. They will translate these...

  • Technical Solutions Consultant

    1 week ago

    Johannesburg, Gauteng, South Africa Curiska Full time

    About CuriskaAt Curiska, we are a dynamic organization dedicated to providing innovative software solutions that transform industries. Our team of experts is committed to delivering cutting-edge technology that meets the evolving needs of our clients.Job DescriptionWe are currently seeking an experienced Technical Solutions Consultant to join our team. This...

  • Technical Solutions Consultant

    1 month ago

    Johannesburg, Gauteng, South Africa Fortinet Full time

    About the RoleWe are seeking a Technical Solutions Consultant to work closely with our sales team in a defined territory. Your primary mission will be to support the sales organization in all technical matters related to pre-sales, sales calls, and post-sales.Your ResponsibilitiesLead all technical aspects of a sales cycle with customers, from initial RFIs...

  • Solutions Consultant

    4 months ago

    Johannesburg, South Africa SYSPRO Full time

    **Description**: The Solutions Consultant is responsible to train, guide and provide customers with SYSPRO product, and product related, support and ensure resolution of all issues as required. The Solutions Consultant is responsible to identify and resolve issues while maintaining SYSPRO standard procedures. **Key Responsibilities**: - The Solution...

  • Technical Solutions Consultant

    7 months ago

    Johannesburg, South Africa CorePlan Full time

    **Who We're Looking For** Are you a technical wizard with a passion for customer success? Do you have a knack for understanding complex systems and translating them into practical solutions? If you're a master of software, APIs, and integrations, CorePlan wants you on board. We're seeking a Technical Solutions Consultant to join our Customer Success team....

  • Senior Technical Solutions Consultant

    4 weeks ago

    Johannesburg, Gauteng, South Africa Fortinet Full time

    SynopsisWe are seeking a skilled Senior Technical Solutions Consultant to work closely with our sales team in a designated territory. The primary mission of this role is to provide technical support to the sales organization on pre-sales, sales calls, and post-sales matters.Key ResponsibilitiesLead all technical aspects of sales cycles with customers, from...

  • Sales Consultant

    3 weeks ago

    Johannesburg, South Africa Marvel Placement Consultant Full time

    Job title : Sales Consultant (External)Job Location : Gauteng, JohannesburgDeadline : December 06, 2024Quick Recommended Links Jobs by Location Job by industries Sales Consultant (External) Our client, an industry leader in billboard advertising, is actively looking for a dynamic and motivated Sales Consultant to become part of their team based in...

  • Technical Solutions Architect

    3 weeks ago

    Johannesburg, Gauteng, South Africa Performer Recruitment and Consulting Full time

    Performer Recruitment and Consulting is a global company seeking a seasoned Technical Solutions Architect to bridge the gap between business and IT. In this role, you will be responsible for driving the selection, design, and delivery of cutting-edge IT solutions that support our business objectives.As a trusted advisor, you will work closely with...

  • Technical Sales Consultant

    5 days ago

    Johannesburg, Gauteng, South Africa Oxyon Human Capital Solutions Full time

    Oxyon Human Capital Solutions is seeking a Technical Sales Consultant to lead our sales efforts in the electrical equipment market.As a seasoned professional with in-depth knowledge of electrical equipment, you will be responsible for conducting technical assessments of client requirements, providing detailed pricing, and managing client communication and...

  • Enterprise Solutions Consultant

    15 hours ago

    Johannesburg, Gauteng, South Africa Planet10 Full time

    We are hiring a Senior Technical Consultant to drive innovation in banking solutions and provide expert guidance on system integration, process development, and technical thought leadership. As a key member of our technology division, you will be responsible for leading technical teams and driving project delivery.About the CompanyPlanet10 is a leading...

  • Cloud Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Genesys Full time

    Job Title: Cloud Solutions ConsultantWe are seeking a highly skilled Cloud Solutions Consultant to join our team at Genesys.As a Cloud Solutions Consultant, you will be responsible for implementing cloud solutions based on customer requirements. You will participate in all stages of the project lifecycle, from business requirements specification and analysis...

  • Principal Solutions Consultant

    6 months ago

    Johannesburg, South Africa Open Text Corporation Full time

    **Principal Solutions Consultant**: - Req id: 40642- Johannesburg, GT, ZA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Technical Solutions Professional

    3 weeks ago

    Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

    For a global leader in filtration and media solutions, we are seeking a Technical Solutions Professional to join their office in Johannesburg, South Africa. With a presence in over 150 countries, the company offers a wide range of filtration solutions across various industries.Their products cater to applications from on-highway and off-highway commercial...

  • Technical Consultant

    7 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    Our client who is a top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management and Contract Management solutions in South Africa and globally, is looking for a Technical Consultant to join their team. **DUTIES INCLUDE**: - Co-deliver design thinking workshops with customers and account teams -...

  • Telecommunication Solutions Consultant

    4 months ago

    Johannesburg, South Africa Midvaal Recruitment Full time

    Job Summary:The Telecommunication Solutions Consultant is responsible for providing expert advice and solutions in the telecommunications field, including voice, data, and network systems. The consultant works closely with clients to assess their needs, develop strategies, and implement effective telecommunications solutions that improve business operations...

  • Telecommunication Solutions Consultant

    4 months ago

    Johannesburg, South Africa Midvaal Recruitment Full time

    Job Summary:The Telecommunication Solutions Consultant is responsible for providing expert advice and solutions in the telecommunications field, including voice, data, and network systems. The consultant works closely with clients to assess their needs, develop strategies, and implement effective telecommunications solutions that improve business operations...

  • Senior Technical Aris Consultant

    6 months ago

    Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 67049**Date Posted**: Posted 48 mins ago**Location**: Sandton, Johannesburg**Job Title**: SENIOR TECHNICAL ARIS CONSULTANT - SANDTON - GAUTENG - Document and archive each project in a timely and consistent manner for retention and future use. - Develop and document software systems and tools to solve critical business problems. - Comprehensive...

  • Senior Technical Consultant

    6 months ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 133456 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - Application Development**Leadership Pipeline** - Manage Self: Leading Expert **Job Purpose** - To be the custodian of technical thought leadership within Group Technology (GT) environment by providing expertise,...

  • Lead Solutions Consultant

    6 months ago

    Johannesburg, South Africa Open Text Corporation Full time

    **Lead Solutions Consultant (Application Delivery Management)**: - Req id: 37777- Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and...

  • Technical Solution Architect – Data Management

    7 months ago

    Johannesburg, South Africa Oracle Full time

    Responsible for providing strategic solution architecture guidance to key Financial Services customers in their Finance (& Risk) transformation journey, this role brings together deep consulting/industry experience related to deploying Finance, Analytical and Data solutions for the Financial Services Industry combined with a strong Oracle ERPM and/ or OFSAA...