Senior Manager, Product Solutions

7 months ago

Johannesburg, South Africa Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Visa Money Movement (VMM) **is a suite of products that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate moving money to Cards, Accounts and Wallets around the world.

One of the prime responsibilities of the Sales Engineering and Solutions team is ensuring that the payment stakeholders that sit between a company that wants to pull funds or disburse funds to a Card, Account or Wallet and the Visa network can successfully support Visa Direct transactions. We refer to such stakeholders as Enablers, and they include acquirers, VisaNet processors, gateways, and integrated software vendors. The team is responsible to grow the number of ready Visa Direct Enablers in CEMEA and that they are operating at scale. The Sales Engineering and Solutions team works cross-functionally with Visa sales, Client Services, Risk and AML, Finance, Product, Technology, and Legal teams to ensure client success.

**The Senior Manager - **Visa Direct Sales Engineering and Solutioning will be a key team member of the CEMEA MM team responsible for leading solution design client discussions for clients to offer domestic and cross-border Pull or Push-to-Card (VDC), Account (VDA) or Wallet (VDW) money movement services.

Engagement begins with an early-stage consultation (sales engineering) to understand the partner’s needs, resources and targeted timeframe. Conversations will continue as we co-design a solution with the partner, agreeing on scope, and timelines (solutioning). Project Management of multiple stakeholders and teams within Visa will be required to develop, implement, and launch the agreed upon solution, so fundamental project management skill is key. The role holder will have end-to-end engagement responsibility for the VMM solutions designed as the onboarding lead, ensuring a successful launch.

The role requires a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.

**Responsibilities include**:

- Collaborate with clients to understand their business challenges and serve as a technical advisor on Visa Direct product platform and offered services.
- Analyze complex requirements and propose multiple viable solution options & recommendations that meet client needs.
- In collaboration with other teams, manage overall client onboarding and implementation with clients through to support their program launch. Work with cross functional teams to ensure partner implementations are on track and delivering against plan.
- Identify gaps and opportunities for solution completeness to help deliver best in class money movement solutions.
- Provide technical leadership and guidance to clients to help accelerate solution design and readiness to adopt new product platform features.
- Acquire deep understanding of Visa Direct API’s (Card/Account/Wallet) and develop ability to explain complex API concepts to clients.
- Learn about Visa’s value-added services, find out how clients can gain from using those services, and create a persuasive narrative for them to adopt & implement those services.
- Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings.
- Work closely with the sales & account managers to plan and manage the client’s integration strategy, schedule, and deadlines.
- Collaborate with the sales and account management teams to identify new business opportunities and develop technical proposals.
- Monitor and analyze the effectiveness of implemented solutions and make necessary adjustments to optimize the performance.
- Create presentations for internal approvals and external client facing discussions.
- Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
10 or more years of relevant work experience with a Bachelors Degree or at least 2 years

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