Business Applications Support Manager

17 hours ago


Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time

**Specific duties**
- Identifies, prioritizes, specifies and agrees business functional and technical requirements covering the full scope of all initiatives required to achieve the expected outcomes.
- Enables investment programme, including changes required to the nature of the enterprise's business, business processes, people skills, resources and competencies, organization structure, and enabling technology.
- Continuous improvement to the team's processes, support service delivery and tools
- Use root cause analysis and trends to proactively resolve of common issues
- Improve the support process by driving internal and 3rd party service review meetings covering performance, service improvements, quality and processes
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Contribute to the support knowledge base

**EDUCATION & COMPETENCIES REQUIRED**
- Tertiary qualification in IT Degree or Computer Science (Diploma / NQF level 8)
- Minimum of 5 years actively working with Micro-service architectures in a full-stack capacity, including Azure technologies, programming languages such as C#, Java and databases languages such as SQL and Oracle.
- Experience in developing engineering processes
- Experience growing a support team
- Experience working in an environment that uses open-source technology
- Experience working closely with software development teams and project managers
- Demonstrated the ability to actively promote knowledge sharing through practices such as documentation, workshops and coaching
- Knowledge of the Windows Environment, including Oracle and SQL Server
- Initiative, flexibility, pro-active approach and problem-solving skills are required
- Ability to work both independently and as a team member
- High level of integrity
- Good communication skills
- Excellent problem solving and analytical skills
- Ability to prioritise work effectively and must be organised
- The ability to set and maintain high work standards to achieve goals



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