Business Intelligence
3 days ago
Overview
Business Intelligence Specialists create reports, visualisations, dashboards, and metrics that provide business insight and aid business decision-making.
The purpose of the** BI Delivery Specialist** role will be to work closely with the internal and external stakeholders in effectively analysing and interpreting business needs into visualisations and presenting it back to the business. The role will also manage the quality of data, while delivering first time resolution on enquiries to the business.
At least 2 years experience in a similar role within a **retail environment is essential. **An understanding and knowledge of supply chain is important. **PowerBI** experience is essential.
**Qualifications**:
- Essential
- Bachelor’s degree in Information Systems or similar
- Preferred
- Post-graduate qualification in Data & Analytics, Information Systems or similar
- Certification in PowerBI
**Key Responsibilities**:
1. Data & Analytics- Perform complex data analysis in support of ad-hoc and ongoing requests in terms of quality
- Develop methodologies and methods for analysing and presenting data in PowerBI
- Analysing and interpreting data
- Interpret and analyse trends in information in order to gain valuable business and commercial insight and make recommendations accordingly
- Efficient compilation and presentation of divisional and functional reports, data trends and analysis in the correct visualisation tool
- Identify risks and opportunities to the business based on data, escalating where necessary
2. Stakeholder Management- Develop effective relationships with stakeholders at all levels of the organisation, including group support and service providers
- Provide support to stakeholder requests and queries in a competent, efficient and professional manner
- Build mutually beneficial working relationships with stakeholders, with a willingness to resolve and support business needs, while actively living the company values
- Being dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand-customer information and uses it for improvements in the products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
3. Query Resolution- Taking ownership of queries and ensuring that they are resolved timeously and effectively
- Provide first time resolution on enquiries and discerning whether further intervention or escalation is required
4. Business and Data Support- To support the overall data strategy for the business by assisting with key deliverables as per the strategic intent within agreed timeframes
- The ability to communicate, through presentations where applicable, with small and large groups, at all levels of the business, ensuring that information that is shared can be translated easily in layman terms
**Job Related Knowledge and Skills Required**:
- **Knowledge Required**:
- An understanding of retail metrics and KPI’s
- An understanding of retail business systems
- Full proficiency in Microsoft products (Office 365)
- Knowledge of Business Intelligence visualisation practices
- Experience in creating visualisations in PowerBI
- **Skills Required**:
- Managing multiple tasks/projects
- Managing external parties and stakeholders
- Time management skills
- Problem solving
- Analytical skills
- Detail orientated
- Work independently and in a team environment
- Interpretation of business analytical needs into specification documents
- Ability to interpret business data and propose actions
- To be able to identify trends in data
- To be able to compile visualisations and reports that can reflect relevant business KPI’s
- To be able to incorporate external data/events with internal data to arrive at conclusions
- To be able to communicate across all functional areas and hierarchical layers
- Customer and service orientation
**Experience Required**:
- **Essential**
- 2-3 years’ experience in, reporting, data extraction (Google Cloud Platform) and data analytics
- 2-3 years’ report writing experience, as well as experience in preparing statistics and data visualisations relevant to the business function
- 2-3 years’ experience in a similar role, with PowerBI
- **Preferred**
- Have a general understanding of data architectures and Google Cloud technology
- Have a general understanding of SQL or similar coding/scripting techniques
- Retail business environment
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