CRM & Sales Coordinator
3 months ago
Having experience working within CRM software and data analytics tools (Microsoft BI), you will be responsible to electronically search, record and distribute leads from various platforms and administering and maintaining accurate customer records within the CRM, generate pipeline/sales reports, showcasing excellent data analytic capabilities
**Minimum**
Grade 12
A tertiary qualification in computer science will be a distinct advantage
Microsoft Power BI
Approximately 2 - 4 years CRM (Maximiser) administration experience
**Key Skills**
Statistical knowledge
Creating data visualizations
Creating dashboards and reports
**CRM Administration & Support**
Maintain data quality within the CRM system by cleansing, de-duping, and enriching data on a regular basis
Configure the CRM system to meet the specific needs of users, including customizing fields, workflows, objects, and page layouts
Stay up-to-date on CRM best practices and new features/functionality to ensure that the system is being used to its full potential
Work closely with other departments (e.g., Marketing, Sales, Subsidiaries) to understand their needs and ensure that the CRM system meets their requirements
Serve as the point of contact for CRM-related issues, working with the CRM and other support vendors to attend to any technical enhancements and problems
Import and export data from the CRM system as needed
Perform regular backups of CRM data
Develop and implement processes and procedures for managing CRM data
Keep abreast of new CRM technologies and developments
**Sales Administration**
Source leads from various databases and distribute for tender purposes
Coordinate and migrate API/Microsoft BI generated leads into the CRM
Administer the Info box of the company and distribute leads and
Support Sales Executives
Support and training to Subsidiary CRM users
Minute taking - preparation and distribution
**Data and Trend Analysis**
Monitor CRM usage metrics to identify trends and areas for improvement
Create dashboards for Data Visualizations
Administer and disseminate business leads through API/Microsoft BI platforms for lead generation purposes
**Reporting**
Generate various sales activity reports - fortnightly, monthly and bi-annual summations
**Application Procedure**
We wish you everything of the best with your career,
Femminit Recruitment
**Job Types**: Full-time, Permanent
**Salary**: Up to R25 000,00 per month
Ability to Commute:
- Cape Town, Western Cape (required)
Ability to Relocate:
- Cape Town, Western Cape: Relocate before starting work (required)
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