Hubspot CRM Coordinator

5 months ago

Cape Town, South Africa Boldr Full time

WHAT IS YOUR ROLE

The Client Experience Coordinator plays a crucial role in managing the administrative and operational functions of Boldr’s Client Experience department and between different departments at Boldr. You will also play an essential role in helping the Client Experience team deliver on its operational and service-level commitments to our clients. Their primary responsibility is to ensure the efficient operation of the department, coordinating various tasks and providing support to the client experience team and director

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO
- Help maintain and audit data integrity in Hubspot (or alternative CRM)
- Coordinate with other departments in Boldr (most notably: Client Solutions, Marketing, Finance, and Insights)

Support Client Experience Managers (CXMs) with invoicing, by auditing and reporting on invoice accuracy and client queries. Support CXMs with revenue forecasting.
- Support CXMs with Accounts Receivable.
- Maintain and audit Boldr’s Client Information in Hubspot (frequent spot audits, and 2 full audits per year), and report out any findings to ensure accuracy.
- Ensuring the Invoice tracker is updated and accurate, and following up with CXMs to ensure accuracy.
- Attend internal meetings and capture action items to ensure follow-up.
- Support the CX Director and SBU leaders to collect and present data (financial and client KPIs) so that CX leadership has full visibility of company and client health. This will include working closely with other departments such as Finance and Insights
- Gather and interpret data to develop actionable steps to improve processes in CX (specifically in SBUs)
- Assess company and client needs, and analyze it, looking for trends or areas for improvement.

WHAT WE’LL LIKE ABOUT YOU YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**Requirements**:

- A bachelor’s degree (or similar qualification) in computer science, information technology, or a related field. JD
- Experience of 1-2 years in a similar role.
- Experience in the use of Hubspot and its various products & services.
- Experience drafting and implementing processes in the use of a CRM by users would be preferred.

**Benefits**

Salary plus benefits

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