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CRM & Sales Administrator

1 month ago

Cape Town, South Africa the Employment Channel Full time

**Requirements**
- Grade 12
- A tertiary qualification in computer science will be a distinct advantage
- Microsoft Power BI
- Approximately 2 - 4 years CRM (Maximiser) administration experience

**CRM Administration & Support**
- Maintain data quality within the CRM system by cleansing, de-duping, and enriching data on a regular basis
- Configure the CRM system to meet the specific needs of users, including customizing fields, workflows, objects, and page layouts
- Stay up-to-date on CRM best practices and new features/functionality to ensure that the system is being used to its full potential
- Work closely with other departments (e.g., Marketing, Sales, Subsidiaries) to understand their needs and ensure that the CRM system meets their requirements
- Serve as the point of contact for CRM-related issues, working with the CRM and other support vendors to attend to any technical enhancements and problems
- Import and export data from the CRM system as needed
- Perform regular backups of CRM data.
- Develop and implement processes and procedures for managing CRM data.
- Keep abreast of new CRM technologies and developments

**Sales Administration.**
- Source leads from various databases and distribute for tender purposes
- Coordinate and migrate API/Microsoft BI generated leads into the CRM
- Administer the Info box of the company and distribute leads and Support Sales Executives
- Support and training to Subsidiary CRM users
- Minute taking - preparation and distribution Data and Trend Analysis
- Monitor CRM usage metrics to identify trends and areas for improvement
- Create dashboards for Data Visualizations
- Administer and disseminate business leads through API/Microsoft BI platforms for lead generation purposes Reporting
- Generate various sales activity reports - fortnightly, monthly and bi-annual summations

**Job Type**: Permanent

**Education**:

- High School (matric) (preferred)

**Experience**:

- CRM Administration: 4 years (preferred)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)