Specialist, Support

2 weeks ago

Centurion, South Africa Exxaro Recruitment Full time

**Job Advert Summary**:
**PURPOSE**:
**MAJOR CHALLENGES**:

- High number of request volumes.

**Minimum Requirements**:
**QUALIFICATIONS**:

- B Tech Information Technology (Essential/Minimum)
- Certificate First Line Management (Recommended/Desirable)

**EXPERIENCE**:
5 years Relevant experience in Information Technology or related (Essential/Minimum) Operational

**REQUIREMENTS**:

- Psychometric Assessment (Essential/Minimum)
- Certificate of Fitness (Essential/Minimum)

**Duties & Responsibilities**:
**Best Practice and Knowledge Management**
- Identify and implement initiatives to improve systems and processes by extracting information and compiling new reports and or existing standard reports on best practice systems and processes to identify and meet organisational needs
- Pursue exchange and preservation of information between operations and individuals to facilitate effective knowledge management according to organisational objectives

**Business Performance and Operations**
- Compliance to demand management process
- Escalate major developments to Solution Specialist
- Analyse business solution and utilisation metrics
- Responsible for analysing incidents and resolving them
- Implement solution enhancements and analysing Preventative Maintenance

**Compliance, Governance and Assurance**
- Ensure all information and reporting has integrity and is in strict compliance with proper accounting principles and law
- Recognise understand and take action to mitigate and manage risks that can impact on implementation of business strategy
- Conduct assurance reviews on complex integrated systems

**Customer and Client Relationship Management**
- Support core business by ensuring appropriate stakeholder relationships towards enhancing corporate profile
- Develop, manage and maintain internal and external client relations and partnerships including interface with external providers and other functions to ensure that business needs are met, and employees are satisfied
- Provide relevant support and legislative service to applicable stakeholders

**Functional Excellence**
- Adhere to functional policies, standards, guidelines, procedures, end
- to-end processes, tools, templates etc.
- Assist in standardising, simplifying and speeding-up functional processes, eliminating duplication/bureaucracy

**Functional Management**
- Governance: Ensure function adheres to governance, policies, standards, statutory and legal compliance. Entrench a culture of discipline
- Continuous improvement and functional change: Identify, advocate for and lead functional improvement and change. Create culture of continuous improvement and change agility in function
- Engagement/communication: Communicate and engage functional employees, including virtuals. Engage cross-functionally with peers

**SAP Solution Delivery**
- End user training and development of training material
- Ensure solution supports business process
- Responsible for developing functional requirements
- Analyse solution functionality and optimisation

**Safe and Healthy Work Environment**
- Maintain and ensure a healthy environment, safe operations and practices, ensuring compliance with all applicable Safety Health and Environmental (SHE) policies and procedures in line with set standards
- Encourage a culture that focuses on safety in all operations

**Behavioural Alignment**

Demonstrates the following:

- Creativity, collaboration, sociable and awareness to the ecosystem
- Stewardship, accountability, ability to develop trust, safety conscious and ethical
- Ability to respond quickly to business needs/agility, flexibility, continuous learning, innovation and proven ability to experiment on creative business solutions
- Ability to be inclusive, eagerness for multiple skills, embraces multiple cultures, accepts different approaches and be human-centric/empathetic
- Results oriented, quality driven, excellence, entrepreneurial abilities, efficient and effective

The appointment will be made in accordance with Exxaro’s Employment Equity policy.

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