Support and Content Specialist

3 weeks ago


Centurion, South Africa Oliver Karstel Creative Agency Full time

Our company, based in Centurion, is seeking a highly motivated and skilled individual to join our team as a support and content specialist. This position will be responsible for providing technical support to our learning management system (LMS) users and assisting in the development of various types of content. Training will be provided.

**Responsibilities**:

- Maintain our CRM System.
- Provide LMS support to our users, troubleshoot technical issues and provide solutions.
- Assist with the development of instructional content, video scripts, and other copy.
- Collaborate with the creative team to ensure content is accurate and meets client requirements.
- Oversee the production of video projects from start to finish, ensuring that all aspects of the project are delivered on time and to the client's satisfaction.
- Working with management to create project plans and schedules.
- Coordinating with clients, management, the team and other stakeholders to ensure that project requirements are clearly understood, and that communication is effective throughout the project.
- Review video and e-learning content for accuracy and clarity.
- Conduct user training and onboarding sessions for new LMS platform users.
- Participate in the testing and quality assurance of instructional content and the LMS.
- Assist in the maintenance and administration of the LMS.
- Generating and formatting LMS reports, monthly.
- Other ad hoc tasks

**Required**:

- Matric certificate, tertiary qualification advantageous
- Strong MS Office proficiency
- Willingness to learn.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.

**Company Description**

**Salary**: R10 000,00 - R15 000,00 per month

Ability to Commute:

- Centurion, Gauteng (required)

Ability to Relocate:

- Centurion, Gauteng: Relocate before starting work (required)



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