Product Support Specialist
7 months ago
**Introduction**
**Role Purpose**
The Product Support Specialist will support the product development team in the administration of premium discounts, special quotes, product enquiries, intermediary report and other product support services.
**Requirements**:
**Qualifications**:
- Grade12/Matric
- Diploma Business Administration, Finance, or Insurance advantageous.
**Experiance**
- At least 1 years’ experience in a similar role.
**Duties & Responsibilities**
- Collaborate with the actuarial, underwriting, sales, and other teams to understand client needs in generating competitive quotes.
- Monitor and track the progress of special quotes, following up with relevant parties to ensure timely completion.
- Provide support in communicating special quote details to stakeholders as and when required.
- Collaborate with the Special Quote Administrator to identify opportunities for process improvements and assist in implementing necessary changes.
- Stay updated on industry trends, market conditions, and regulatory changes that may impact special quotes administration.
- Assist the product development team with recording, monitoring, and reporting of special quotes.
- Assist with product queries to the sales channel, underwriting, claims and other departments.
- Assist the channel with LifeReturns and Screening.
- Provide channel support on site where required
- Maintain accurate records and documentation of all special quotes, ensuring data integrity and confidentiality.
- Ensure compliance with company policies and industry regulations.
**Competencies**
- Strong numerical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks, meet deadlines, interpreting data and pay attention to detail.
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