Customer Service Agent

1 week ago

Johannesburg, South Africa Staff Solutions Full time

Our client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg.
- Manage large amount of incoming/ outgoing calls
- Generate red alerts and escalation to higher management within reasonable time frame
- Building sustainable relationship and trust with customer through interactive communication
- Obtain accurate valid and complete information by using the correct tools supplied
- Meet customer team targets
- Keep records of customer interactions and process customer complaints and file documents
- Follow communication procedure, guidelines and policies set by the Company
- Handle customer complaints and provide appropriate solution and alternatives within the time limits
- Follow up and ensure case is resolved within the time frame
- Go the extra mile to engage with the customer to resolve his complaint

**Minimum Requirements: Personal Attributes**:

- Matric or higher tertiary qualification
- Code 8 license
- Minimum 2 years in similar role
- Read, Write and Speak English
- Proven customer support experience or
- experience as a Client Service Representative
- Strong phone contact handling skill and active
- listening
- Familiarity with CRM systems and practices
- Excellent communication skills

**Personal Attributes**:

- People first attitude
- Technical and critical writing
- Empathy
- Ability to use positive language
- Clear communication skills
- Understand the customers point of view
- Seek a solution
- Remain calm and collected

For more information please contact:
**HR Assist

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