IT Customer Service Analyst

2 weeks ago


Johannesburg, South Africa Cool Ideas Service Provider Full time

Cool Ideas, leading ISP in Rosebank Johannesburg requires an IT Customer Service Analyst  to join our teamJob Functions
  1. Logging of incoming tickets
  2. Handle first line troubleshooting
  3. Customer service calls (All departments)
  4. Provide technical support
  5. Escalations of queries
  6. Willing to perform shift work
  7. Provide follow up support
Experience and Knowledge required
  1. A minimum of 12 months Call Centre experience
  2. A minimum of 12 months Customer Service experience
  3. ISP Technical Experience
  4. The ability to work under pressure
Qualifications:

Information Technology related qualification





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