Customer Service Agent

Found in: beBee S ZA - 4 weeks ago

Gauteng Johannesburg, South Africa BCE Foodservice Equipment Full time
BCE Foodservice Equipment’s job vacancy, Career and Recruitment

Job title : Customer Service Agent -Sale jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 05, 2024

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Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Key duties and responsibilities :

Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures. Develop positive relationships with customers and provide professional Customer Service and Support. Foster relationships with internal colleagues and relevant business departments. Use initiative and be proactive in resolving customer queries promptly. Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

Grade 12/Matric equivalent Qualification in Sales – distinct advantage Previous experience in a customer service department and/or a call centre Excellent communication skills Excellent command of the English language Data capture accuracy & attention to detail Ability to manage customer’s expectations Customer focused – ability to excel in the provision of service Energetic/shows initiative and have ability to work under pressure Ability to consistently deliver quality service even when under pressure Time management skills and self-starter Product application knowledge of catering equipment an advantage PC literate Excellent listening skills Problem solving ability Team player

*Customer Service  jobs in south africa

*Customer Service Agent -Sale in Johannesburg

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