Customer Service Agent

2 days ago


Johannesburg, South Africa Energy at Work Projects Full time

Acquisitions agent is responsible for sales and lead conversion targets.
- Marketing to both existing and new customers
- Follow up on outstanding leads or queries
- Handle inbound and make outbound calls according to campaigns
- Demonstrate excellent knowledge of product, service offerings and systems
- Negotiate and make relevant product and service adjustments in line with customer needs, product
pricing sales strategy
- Dealing with customer queries and complaints in a competent, efficient and professional
manner, in accordance to quality standards and values
- Selling of value added services
Up-selling of products
- Obtaining referrals from new customers
- Provide constant feedback to intermediaries, management and other departments regarding status
of leads
- Ensure quality benchmarks are achieved
- Manage time and workloads to ensure that deadlines and targets are met
- Align own behaviour with culture and values
- Ensure achievement of own performance requirement


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