Customer Success Agent

2 weeks ago


Johannesburg, South Africa Jabu Full time

**Tasks**
- Be proactive with registering orders from Field Sales Agents in the system
- Learn and understand the full service offering the company provides
- Identify and reach out to new customers for feedback on their first experience, understand their goals and current business situation
- Interact with prospects and customers via inbound or outbound calls to provide information and assistance
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
- Track, gather information, and/ or troubleshoot customer issues
- Clearly communicate the progress of daily/ weekly/monthly/quarterly initiatives to internal and external stakeholders
- Analyze customer information and their needs to recommend potential products or services
- Process transactions and reply to inquiries about products and services
- Identify and escalate priority issues
- Provide constructive feedback on ways of improvement, wins and losses in sales calls and deliverables.

**Qualifications / Skills**:

- Higher Certificate or relevant diploma;
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English and local languages
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints



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