Client Services Agent
3 weeks ago
Who we are
Key Tasks & Accountabilities
- Assist all direct customers and travel agents with advice on the Bryte Travel products and services.
- Provide administration support to the Call Centre sales agents wherever necessary.
- Processing of all confirmations of cover referrals.
- Answering overflow calls when required
- Making calls to clients or external and internal stakeholders
- Manage and process daily lead files.
- Update daily and weekly reports
- Responding to all clients whilst maintaining a high quality of service and performance standard.
- Facilitate quotations and sales of travel insurance products when applicable.
- Facilitate amendments and cancellations to existing travel insurance policies.
- Adhere to the Quality Assurance requirements set out below.
- Administer all customer complaints and ensure timely resolution within the required guidelines.
- Perform follow up outbound calls when required.
- Ensure optimal level of client satisfaction at all times.
Qualifications & Experience
- Matric
- Must be FAIS Compliant and have completed the RE(Regulatory Exam)
- Required language proficiency - English and Afrikaans preferably
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Experience in a call centre or customer service environment
- Experience in a service related role
- Ability to capture information accurately and efficiently
Key Competencies
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
Working hours
Monday - Friday: 08:00 - 17:00
Closing date: 08 February 2024
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