Customer service agent

3 weeks ago


Johannesburg, South Africa CallForce Full time

Inbound customer service call center agent needed for Airline company 

RESPONSIBILITIES:

  • Receive calls from customers / passengers
  • Deal with problems such as delays, cancellations etc
  • Explain processes to customers and assisting them where necessary
  • Work in a team and longer than normal hours (shift work)
  • Deal with confidential information
  • Communicate with customers both verbally and in writing.

REQUIREMENTS

  • Grade 12
  • One (1) to four (4) years’ experience in a Call Centre Environment
  • Travel or relevant qualification will be an advantage
  • Valid Covid-19 vaccination card
  • Excellent communication in English – speak, read and write
  • Solid computer literacy
  • Excellent phone etiquette
  • No criminal or credit record
  • Able to work on weekends, public holidays and flexible hours as required
  • Own transport would be an advantage.

SHIFTS ROTATIONAL:

  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.

PERSONAL ATTRIBUTES

  • Punctual
  • Excellent understanding or experience of delivering great customer service to a customer
  • High degree of patience and assertiveness
  • Conflict resolution skills
  • Immaculate time keeping
  • Trustworthy, professional and reliable, including dealing with confidential information
  • The ability to work well under pressure
  • Practice good time management and willingness to work longer than normal office hours
  • Remains focused in order to handle objections
  • Customer focused and service orientated.


  • Johannesburg, South Africa Energy at Work Projects Full time

    Acquisitions agent is responsible for sales and lead conversion targets. - Marketing to both existing and new customers - Follow up on outstanding leads or queries - Handle inbound and make outbound calls according to campaigns - Demonstrate excellent knowledge of product, service offerings and systems - Negotiate and make relevant product and service...


  • Johannesburg, South Africa Pollock and Associates Full time

    Customer Service Agent Distribution / Transport / Logistics / Supply Chain ~ FMCG / Food & Bev /Agri Johannesburg East, Johannesburg - Gauteng - South Africa Reporting to the National Customer Service Manager you will be required to ensure effective and efficient communication with drivers by issuing special instructions and liaising between drivers and...


  • Johannesburg, South Africa Employ Africa Group Full time

    Our client is a rapidly growing marketplace disrupting the logistics industry across Europe. Due to significant existing and future growth, our client is looking for an **Operations & Customer Service Agent** to join their team. Working independently within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings...


  • Gauteng, Johannesburg, South Africa Astor Automotive Recruitment Full time

    Astor Automotive Recruitment’s job vacancy, Career and Recruitment Job title : Customer Service Agent (Johannesburg) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 25, 2024 Quick Recommended Links Jobs by Location Job by industries SHIFT TIMES – 7am to 6pm Monday to Friday. 7am to 2pm on Saturday and alternate Sundays and...


  • Johannesburg, South Africa BCE FoodService Equipment Full time

    Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. **Key duties and responsibilities (including but not limited to)**: - Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. - Manage all customer feedback requirements regarding...


  • Johannesburg, South Africa Samsung Customer Care Center Full time

    Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further assistance Updating...


  • Johannesburg, South Africa Isilumko Staffing Full time

    One of our international clients are looking for Marketing individuals to join their inbound environment as a Customer Service Agent. Seeking young, energetic and analytical individuals for the team. Matric Marketing qualification / experience Clear criminal record Adaptable Flexible Excellent English communication Great customer service...


  • Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    A top company in the FMCG industry is seeking a Customer Service Agent with experience working in a Call Centre Environment on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...


  • Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the FMCG industry is seeking a Customer Service Agent with experience working in a Call Centre Environment on Ad Hoc Basis.RequirementsMust have Matriculated.Must have at least 4 years' experience working in a Call Centre or done Customer Service.Must be able upsell.Must be computer literate.Must stay Close to Sandton.Must be...


  • Johannesburg, South Africa Wise Pelican Full time

    Wise Pelican allows real estate agents and other professionals to quickly design and mail postcards utilizing our proprietary technology. Primary responsibilities will include: - Interfacing between customers and designers - Assisting customers with learning the platform and making minor modifications to postcard templates - Maintaining customer records,...


  • Johannesburg, South Africa Isilumko Staffing Full time

    One of our international clients are looking for Marketing individuals to join their inbound environment as a Customer Service Agent. Seeking young, energetic and analytical individuals for the team. MatricMarketing qualification / experienceClear criminal recordAdaptableFlexible Excellent English communication Great customer service skillsSystem...


  • Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    One of our international clients are looking for Marketing individuals to join their inbound environment as a Customer Service Agent. Seeking young, energetic and analytical individuals for the team. MatricMarketing qualification / experienceClear criminal recordAdaptableFlexible Excellent English communication Great customer service skillsSystem...


  • Gauteng, Johannesburg, South Africa Momentum Metropolitan Holdings Limited Full time

    Momentum Metropolitan Holdings Limited’s job vacancy, Career and Recruitment Job title : Temporary Customer Services Agent X20 (Gauteng) jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries Role Purpose     Are you seeking a Workplace Readiness Programme to develop...


  • Johannesburg, South Africa Shoprite Group Full time

    Closing Date 2024/02/16 - Reference Number SHO240207-1 - Job Title Customer Service Centre Agent (JHB) - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Johannesburg - Purpose of the Job The Shoprite Group is Africa’s largest fast-moving consumer goods retailer with over 24 million customers and...

  • Support Agent

    3 days ago


    Johannesburg, South Africa Isilumko Staffing Full time

    Join our team as a Customer Support Agent! Job requirements: - Must have Grade 12. - Excellent communication skills, both verbal and written. - Energetic and customer-oriented mindset. - Ability to handle customer enquiries and resolve issues efficiently. - Empathy and patience when dealing with diverse customer needs. - Familiarity with customer support...


  • Johannesburg, South Africa Profession Hub Full time

    **_PREFERENCE WILL BE GIVEN TO CANDIDATES FROM THE ONLINE GAMING/GAMBLING SECTOR_** We are looking for a Customer-oriented Service Sales Representative, fluent in English, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face...


  • Johannesburg, South Africa Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...

  • Customer Care Agent

    3 days ago


    Johannesburg, South Africa eMedia Investments Full time

    As the Customer Care Agent you would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service. Interpersonal and team relationships: Build, support and maintain interpersonal and team relationships to ensure stable working...

  • FTTB Sales Agents

    3 weeks ago


    Johannesburg, South Africa Cool Ideas Service Provider Full time

    Cool Ideas is looking for dynamic, energetic salesperson(s) to join our Fibre to the Business (FTTB) Team.     We require agents in the Gauteng and Western Cape region.Requirements:Minimum of 3 years demonstrable sales experienceExcellent communication skills; written and verbalMust be driven to achieve monthly sales targetsRoles and...


  • Johannesburg, South Africa Buffalo International Logistics Full time

    Requirements:Matric2 + years in Customer Service2+ in Call Centre EnvironmentComputer LiteratePatientGreat Communication SkillsAbility to stay calm when customers are stressed or upset.Responsibilities:Ensure customer satisfaction and provide professional customer support.Maintaining a positive, empathetic, and professional attitude toward customers at all...