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Business Administration Nqf L4 for People with
4 days ago
Minimum requirements:
- Must be a South African citizen
- Be 18-28 years old
- Must have must Grade 12
- Must have passed English and Mathematics
If you do meet the minimum requirements, send through the following documents when applying:
- CV
- ID COPY
- Grade 12 certificate
- Proof of Disability
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- Good communication skills (written and verbal)
- Good listening skills
- Good telephonic ethics
- Attention to detail
- Good customer service
- problem solving skillsÂ
- Effectively assist customers with general ad specific queries.
- Dispatching of technicians nationally
- Provide a consistent standard of service and compliances.
- Effectively troubleshoot problems.
- Agent needs to provide accurate and correct information to our customer.
- Taking responsibility for dealing with enquiries at the first point of contact, resolving customer's queries and ensuring relevant action is taken for service requests.
- Managing customer escalations into positive outcomes by assessment, prioritization, negotiating
across teams for resources, and providing resolution to the customer.
- Handling and responding to social Media complaints.
- Conducting root cause analysis and ensuring that they are addressed to provide the best possible experience and improve as an organisation.
- Show tolerance and patience in understanding customer complaints, reason for cancellation and ability to positively turnaround the call.
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