Training Manager

4 months ago

Johannesburg, South Africa Rentoza Full time

Welcome to Rentoza We're a South African company that's changing the game in retail and e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

**The Role**:
The Training Manager will ensure alignment between training objectives and business goals, working closely with internal stakeholders and external partners.

**Key Roles and Responsibilities**:
**Employee Onboarding**:

- **Induction and Onboarding**:Build a virtual induction and onboarding framework and implement for all new joiners. Ensure that new employees are fully trained before being integrated into their teams.
- **Team/Department Onboarding**: Collaborate with department heads to develop and implement tailored onboarding processes for each team.
- **Access Control**: Ensure that new employees have timely and appropriate access to all necessary systems and platforms.
- **Employee Asset Implementation**: Coordinate the distribution and management of employee assets, including hardware and software.
- **e-Commerce Graduate Program**: Oversee the onboarding and development of e-commerce graduates.
- **G-Suite Implementation**: Lead the integration and training of employees on G-Suite tools.
- **Probation Training**: Design and implement training programs for new employees during their probation period.

**Compliance Training**:

- **Workplace Skills Planning**: Develop and manage workplace skills plans, including annual training registers and yearly submissions
- **Learnerships**: Manage learnership programs, ensuring compliance with legal and organizational requirements.
- **Occupational Health & Safety Training**: Oversee mandatory health and safety training for all employees.
- **POPIA Training**: Ensure all employees are trained on the Protection of Personal Information Act (POPIA).

**Employee Development**:

- **Individual Development Plans (IDPs)**: Support the creation of IDPs and facilitate skills development initiatives.
- **Training Needs Analysis**: Conduct training needs analysis across departments to identify and address skill gaps.
- **Central Internal Learning System**: Manage a central repository for internal learning resources (e.g., Confluence).
- **Succession Planning**: Develop and maintain succession plans for critical and scarce roles.
- **Executive Learning & Development**: Oversee the learning and development programs for executives.

**Retail Training**:

- **Rentoza-Specific Training**: Manage training programs specific to Rentoza for outsourcing partners, including systems and standard operating procedures (SOPs). Act as a conduit between Rentoza and outsourcing partners.

**Technical Training**:

- **Onboarding onto Technical Systems**: Coordinate the onboarding process for technical systems like Zendesk, Shopify, Looker Studio, Miro, Machine Learning, GCP etc.
- **Ongoing/Refresher Technical Training**: Manage ongoing technical training programs through internal SME.
- **e-Learning Platform Management**: Oversee the use and management of e-learning platforms, including Coursera.

**Professional Skills Training**:

- **Leadership Development Training**: Design and implement leadership development programs.
- **Code of Conduct/ Industrial Relations Training**: Ensure that all employees undergo regular training on the company's code of conduct and industrial relations policies.

**Required Skills and Qualifications**:

- Bachelor’s degree in a Learning & Development field, Human Resources, Education, Business Administration, or a related field is required.
- Minimum of 3-5 years of experience in a learning and development, training, or employee engagement role, with a focus on virtual and e-learning platforms.
- Proven experience in designing, implementing and coordinating training programs that drive employee performance and align with business objectives.
- Exceptional facilitation and administrative skills, with the ability to efficiently organize and manage training sessions and related documentation.
- Tech-savvy and proficient in e-learning platforms (e.g., Coursera, LinkedIn Learning, G-Suite, Confluence) and virtual collaboration tools.
- Strong leadership and team management skills, with the ability to motivate, coach, and develop cross-functional teams.
- Excellent communication, interpersonal, and presentation skills to engage and influence various stakeholders across departments.
- Experience managing external partnerships and vendor relationships, particularly with e-learning platforms and training service providers.
- Strong analytical skills, with the ability to leverage data and metrics to evaluate training effectiveness and make informed decisions.
- Proficiency in learning management systems (LMS), analytics tools, and Google Suite.
- Experience in conducting training needs analysis and tailoring programs to address skill gaps across different departments.
- Knowledge of compliance and regulatory training req

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