Fast Food Training Manager

5 months ago

Johannesburg, South Africa Kencorp Full time

Responsibilities

  • Do the annual/quarterly training need analysis to obtain the training needs per department (plan, coordinate, verify, and consolidate into in-house/curriculum-based / project-specific information)
  • Draft and execute the annual training calendar:

  • Consolidate, plan/coordinate, and communicate the Yum annual LTO/Window, company in-house/curriculum and refresher training, project specific and all OHS/FFA into an annual training calendar for the Company (Annually/ quarterly)
  • Update, plan/coordinate, and communicate any changes or amendments as and when required
  • Manage scheduling/planning for training activities/interventions according to training calendar
  • Manage deployment of and availability of training venues and Trainers
  • Manage receipt and review of all reports and or agreed feedback information following training interventions/courses or project-specific training.
  • Communicate and or report as per the agreed communications/reporting framework
  • Facilitate / co-ordinate training arrangements with external training providers where agreed or required
  • Manage and ensure all required reporting and or feedback as per agreed reporting requirements and timelines are met
  • Team Member Training
  • Bench employee training
  • Refresher training
  • Classroom training interventions/courses
  • Yum LTO / Window
  • Project-specific training
  • Identify and address any issues / arising from training execution:
  • Ensure proper and correct escalation of issues regarding:
  • Non-compliance to training standards, processes, and procedures (via assessment, observation, and moderation processes)
  • Competency of employees following training and or competence to fulfill training roles and responsibilities (on the management level)
  • Identified and agreed on "risk" indicators (brand risk, breach in non-negotiables, Internal Self Scoring Audits.)
  • Incorporate annual training plan and training needs into the Annual WSP
  • Manage Tracking, recording, storing of information, and updating of WSP for all training interventions/activities to ensure correct and effective reporting:
  • Compile and keep up-to-date POE for final reporting
  • Draft Report and plan for next reporting year
  • Complete and report WSP on Gov. System
  • Oversee and manage the recording of and planning for OHS/FFA training to meet compliance requirements:
  • Keep a record of and monitor all certified OHS/FFA employees
  • Manage obtaining of training needs for gaps or non-compliance
  • Manage engagement with, scheduling, and execution of training required by training provider/s
  • Conduct audit/s, face-to-face observations, and Moderation:
  • New/recent signed-off bench employees (competence and compliance to process and procedure)
  • Classroom training/interventions / TTT (quality and consistency)
  • Manage schedules/planners and execution of area and Management Trainer:
  • Receive, review, and approve schedules and planners by period/ quarter
  • Address inefficient/unproductive planning or scheduling
  • Match schedules/planners with an actual visitation, traveling history, records with the official Matrix system, address discrepancy
  • Manage or oppose the execution of all people management processes:
  • Performance Management
  • Discipline and grievances
  • Time management
  • Culture and culture drivers

Requirements

  • Tertiary Training facilitation qualification in design and adult education
  • 5 years Management experience
  • 5 Years of Training facilitation and design/development experience
  • 5 Years working experience within the Hospitality or Retail industry
  • Valid Drivers license
  • Must be willing to travel daily - country wide
  • Only South African citizens will be considered

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