Ccc: Mail Distribution Agent

4 weeks ago

Bellville, South Africa Sanlam Full time

**Who are we?**

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

**What will you do?**
- The Retail Affluent (RA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.- As a company we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.**What will make you successful in this role?**

**Output/Core Tasks**:

- Processing of incoming correspondence- Handling of exceptions- Policy identification- Refer mail to the correct business areas**Role Requirements**:
**Qualifications**:

- Matric/Grade 12- Relevant business degree/diploma from a well-recognised institution will be an advantage.**Knowledge and Experience**:

- A minimum of 1 year working experience in an administrative role.- Ability to communicate in English, Afrikaans and (an African Language would be to your advantage.- Must have working knowledge regarding the use of computers (computer literacy.**Competencies**:

- Communication skills- Client Service- Identifying and problem solving- Computer literate**Qualification and Experience**
- Grade 12**Knowledge and Skills**
- Record keeping; filing and maintenance of databases- Data Collection and processing of transactions- Reporting and Administration- Quality; compliance and accreditation- Business Process- Services knowledge**Personal Attributes**
- Communicates effectively - Contributing dependently- Demonstrates self-awareness - Contributing dependently- Plans and aligns - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Being resilient - Contributing dependently- Collaborates - Contributing dependently- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Drives results - Contributing dependently**Turnaround time**- Appointments will be made in line with the company transformation plan.-
**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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