Mailroom Assistant

Position title : MAILROOM ASSISTANT

Position reports to : MAILROOM SUPERVISOR

Business Unit : FACILITIES MANAGEMENT

**Main purpose / objective of the position**:

- Processing and Sorting of all Incoming and Outgoing mail related items.
- Processing of in & Outgoing Registered Mail.
- Processing of Address unknown letters (RTS).
- Processing of Couriers related items.
- Assisting with mailroom projects.
- Assisting with folding and inserting of mail related items.

**Main purpose / objective of the position**:

- Processing and Sorting of all Incoming and Outgoing mail related items.
- Processing of in & Outgoing Registered Mail.
- Processing of Address unknown letters (RTS).
- Processing of Couriers related items.
- Assisting with mailroom projects.
- Assisting with folding and inserting of mail related items.

**Experience / Education**:

- Grade 12
- 6 -12 Months experience in Mail house environment

**Skills required**:

- Computer Literacy MSOffice
- Good communication
- Initiative and problem solving
- Ability to communicate effectively
- Multitask
- Attention to detail
- Accuracy for processing
- Achieving deadlines
- Interpersonal skills
- Administration
- Customer Orientated
- Excellent listening skills

**Knowledge required**:

- Mail Sorting Processes & Activities
- Cost Centre Structure of Sanlam Head Office
- Cost Centre Structure of Sanlam Regional Offices
- Safety Standards
- Registered mail processed
- Franking of mail items

**Competencies required**:

- Result orientation
- Drive, will power and consistency
- Attention to detail and strong organizing skills
- Ability to work under pressure
- Must be reliable
- Judgement Ability
- Client Service Orientation
- Quality Assurance
- Business Awareness

**Major drivers of work volume**:
Client requests, Floor Distribution & Collections, Courier Services, Internal Projects

**Interface / relationships with**:
Internal: Management, Facilities Helpdesk, Various on-site departments / functions Staff

External: Client, Service providers