Dpd Clerk

**Introduction**

**Role Purpose**

The Document Processing Department (DPD) Clerk will be responsible for effectively handling a wide range of documents and forms. The DPD Clerk further needs to ensure that these documents and forms are distributed to the relevant business units and supporting functions, in a timely manner in order to ensure adherence to Service Level Agreements. The DPD Clerk will need to build strong relationships (internally & externally), work as part of a team & demonstrate innovative thinking in relation to business activities.

**Requirements**:

- 1-2 years of administration experience - advantageous
- Computer literate
- O2 knowledge - advantageous
- Grade 12/Matric

**Duties & Responsibilities**

**Receiving correspondence and allocating them to the relevant departments (Internal Process)**
- Perform all tasks related to document imaging including prepping, scanning, and indexing documents.
- Ensure medical record documentation is processed into the correct patient medical record, department, and document type.
- Sort mail into priority handling categories to prepare for scanning; back-end vs. front-end and returned mail.
- Record registered mail received and distribute them to relevant departments where necessary.
- Printing, fulfillment, and distribution of outbound correspondence to members and service providers.
- Printing and distributing reports to various departments.
- Ensure the timeous and scheduled maintenance of printing and fulfillment equipment.
- Stock control management to ensure adequate levels for operations at all times.
- Any other ad-hoc functions that may be required from time to time.

**Engage with clients in a client-centric manner**
- Provide authoritative, expertise, and advice to clients and stakeholders.

**Client Services**
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

**Self-management and teamwork(People)**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
- Take ownership of driving career development.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
- Take ownership of driving career development.

**Assist with innovative ideas with regards to financial controls & planning (Finance)**
- Identify opportunities to enhance cost-effectiveness & increase operational efficiency within the business.
- Demonstrate accountability & responsibility for Company resources allocated to you, with due respect.
- Provide input with regards to potential business risks & mitigation.

**Competencies**
- Business acumen
- Client/stakeholder commitment
- Drive for results
- Leads change and innovation
- Impact and influence
- Self-awareness and insights
- Diversity and inclusiveness