Customer Success Manager: French

2 weeks ago


Bloubergstrand, South Africa Believe Resourcing Full time

**Customer Success Manager: French**

**Our Client**:
An international super-fast growing tech company and we are revolutionizing hoteliers around the globe. Our Client is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Although they mainly work from the Cape Town office, their growing team of 40 heads is working from 10 offices all over the world

**Benefits**:

- Working in a vibrant international fast growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in our organization and the global hotel industry
- Work hard, Play hard We love celebrating successes together
- Regular trips to Europe for trainings & celebrational ceremonies

**What they need from you**:
You will be responsible to ensure their French speaking hoteliers that are using our clients’ system with absolute happiness

**The Position**:

- Training hoteliers in using Our Client to their best advantage on all possible touch points
- Proactively calling hoteliers to convince them of the added value of the additional paid features
- Fun & productive collaboration with our other teams
- Creating video & written content to teach our hoteliers in all possible topics so they can use our clients’ system in the most self-sufficient way

**What they are looking for from you**:

- Speaks French on a native level
- Hotel (front-desk/reservations) experience
- Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities
- Drive to revolutionize hoteliers worldwide
- Self-motivated & ability to deliver under pressure
- Team-player
- Organised and great eye for detail
- Affection for both international business & tech



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