Case Manager

3 days ago

Woodstock, South Africa Startek Full time

Position Purpose

Providing Customer Experience and is responsible for assisting customers’ needs. Through their engagements with the customer, they will need to

build trust and connection and resolve requests with acknowledgement and care. Growing and maintaining knowledge and understanding of the

customer journey and their emotional reactions. Delivering and enable excellence in all service moments to all stakeholders

(Members, Providers, Employer groups, Intermediaries, Schemes). Providing personalised clinical servicing through the omni channel

experience focusing on the overall care quality of interaction between our customers and the brand. Providing holistic care that

is personalised and accessible, managing the care journey end to end. Committing to our service care charter striving to continuously make a positive

difference.

Experience

1-2 years Managed Care Operations Experience

1-2 years Customer Servicing Experience

2-3 years General and Surgical Ward Experience

1-2 years Managed Health Care Experience (Call Centre) Advantageous

1-2 years Trauma / ER Experience Advantageous

**Qualifications**:
Registered in Nursing services, plus registration with SA Nursing Council

  • Specialised Collections Team Manager

    1 week ago

    Woodstock, South Africa Nimble Group Full time

    **Reporting **to**: Specialised Collections Team Manager **Job Purpose**: As a Specialised Collections Agent you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research,...

  • Specialised Collections Agents

    1 day ago

    Woodstock, South Africa Nimble Credit Solutions Full time

    **Reporting to**: Specialised Collections Manager **Job Purpose**: As a Specialised Collections Agent you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research,...

  • Intelligent Automation Controller

    1 day ago

    Woodstock, South Africa DigiBlu Full time

    **INTELLIGENT AUTOMATION (IA) CONTROLLER** **Level - **Junior **Location - **Cape Town (Hybrid Working Model) **Contract Type - **Permanent **Working Hours** - 8 hours per day (Monday - Friday) - UK working hours. **Requirements**: - Liaise with stakeholders to onboard new managed services client. - Run Managed Services as per agreed deliverables and...

  • Paid Media Specialist

    1 week ago

    Woodstock, South Africa King James Full time

    King James - Part of Accenture Song is currently looking for a (Digital) Paid Media Specialist to join their Digital: Media and Data team. This role is focused on performance and delivering measurable results for our client’s businesses The successful individual has a crucial role in strategic performance planning and recommendations, social campaign...