Collections Operations Manager

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets **Location**: Woodstock, Cape Town **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities...

**Reporting to**:Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Woodstock, Cape Town **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

**Reporting to**:Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Woodstock, Cape Town **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

**Reporting to**: Specialised Collections Manager **Job Purpose**: As a Specialised Collections Agent you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research,...

**Outbound Collections Agent** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** - Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products. **Requirements**: - Atleast 6 months...

**Reporting to: Operations Executive** **Job Purpose**: To lead and cultivate a strong client and customer relationship by developing strategic action plans, fostering growth through improved recoveries, regular and accurate reporting, and regular interactions with internal and external stakeholders to optimize recovery profits. Ensure compliance with...

**Outbound Collections Agent (Night Shift)** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** **Collections Management** - **Ensure that allocated collection target/s are achieved** - **Ensure that allocated productivity target/s are...

We're seeking to fill an Operations Manager role to support the entire organisation’s activities. The main function of this role is to provide operational management expertise and support to the whole organisation and perform all functions as outlined below to ensure the CPGR operates efficiently and effectively. **Qualifications and Skills required**: -...

**Reporting to**:Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Woodstock, Cape Town **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

**ABOUT THE ROLE** The Deal Team Operational Analyst plays a crucial role in overseeing and implementing approved operational plans for new deal onboarding, and analysing trends in post-onboarding deals. This role requires strong analytical skills, exceptional organizational abilities, and a deep understanding of operational processes. The analyst is...

**Reporting to**: Operations Manager **Job Purpose**: To manage collections, productivity and administrative performance of the Customer Care Consultants to ensure TFC objectives are achieved. To ensure delivery of world class customer services on every interaction in 1 touch. **Direct Reports**:Customer Care Consultants **Location**: Woodstock, Cape...

**Position**: Operations Manager **Department**: Operations **Overview**: Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted...

**Seeking a Visionary Operations Manager (2IC - Second in Command)** **WOODSTOCK, Cape Town, South Africa.** **Join a Thriving Luxury Textiles Company in a Pivotal Leadership Role** **About**: Our client is a dynamic, rapidly growing luxury home têxtiles company, renowned for its dedication to innovation, quality, and customer satisfaction. They are at a...

**Position**: Senior Operations Manager - Contact centre **Department**: Operations **Overview**: Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client...

**Operations Manager - General Manager** **About** As the Operations Manager for our Interior Design company, you will play a pivotal role in ensuring the smooth functioning of various operational aspects of our business. You will be responsible for overseeing and optimizing processes to enhance efficiency, productivity, and profitability. This role...

The Operations Manager is responsible for developing, aligning and executing the strategies established in his/her program through the proper planning, coordination, development and motivation of Team Leaders, with the aim of providing quality service that meets both the client’s and TELUS International’s standards. You will be responsible for...

**About the Role**: The Operations and Service Delivery Manager manages and leads the technical team and is responsible for all technical and technical services delivery. The Technical Director is responsible for the technical architecting of solutions and the managing the technical landscape. A project manager organises and manages project, the Operations...

**Reporting to**: Operations Manager: Customer Services & Process Recoveries **Job Purpose**: To manage the day-to-day activities of the team members, driving daily targets and expectations as well as coaching and guiding the customer service consultants to achieve a 1 touch resolution on all queries, request and complaints received either telephonically or...

**CONTACT CENTRE & BUSINESS OUTSOURCING SUPPORT LEARNERSHIP **Company Overview**: Nimble Group provides highly professional credit management services to many of the largest credit grantors in Southern Africa. Services for high volume consumer and corporate accounts, receivables management, customer service work, and collections early stage, arrear and...