Customer Service Team Lead

2 months ago

Johannesburg, South Africa AVI Limited Full time

The Coffee Importers and Roasters Organisation (**CIRO**) is a true coffee emporium. As the preferred one-stop
solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting **6 month** **contract **exists for a **Customer Service Team Leader **at **CIRO** in Bryanston. The Customer Services Team Leader will be responsible for the management and administration processes used by the National Coffee Squad team.

**Line Manager**: National Customer Services Manager

**Job Specification**:
**Key Performance Areas**:
**Deliver customer excellence**
- Ensure Coffee Squad evaluations meet the requirements of CIRO and the Customer demands
- Forward planning and scheduling of customer visits
- Track achievement of planned schedule
- Ensure Coffee Online Review Evaluation (CORE), and SAP (Electronic Reporting Program) is configured to achieve coffee squad evaluations
- Ensure Coffee Squad members have the correct tools and spares available and stock take is done on a regular basis

**Team Management**
- Leave planning for the team
- Continuous training of team members on customers, products, cleaning, machine configurations
- Ensure the team are well presented for customer visits
- Approve overtime requests

**Inventory Management**
- Define boot stock requirements
- Weekly cycle counts in place and investigate variances
- Monitor spares consumption by customer per cycle
- Ensure tools and tablets are accounted for and in good working order
- Ensure Coffee Squad Electronic Service Order (ESO) job cards are to be closed timeously and accurately in SAP

**Professional business reporting**
- Report on costs by customer per audit cycle
- Prepare monthly review for Executive Team
- Professional reporting to the Key Account Managers as well as customers upon completion of each audit cycle

**Execute corrective action request from audit cycles**
- Review Coffee Squad Electronic Service Order (ESO) job cards and Coffee Online Review Evaluation (CORE) reports and ensure all corrective actions are reported to the correct department
- Track execution of correction action by Customer by timeline

**Departmental meetings**
- Meet with the Key Account Managers and Coffee Squad to identify customer demands in the market.
- ** Prepare quotations**:

- Prepare invoices and quotations for Training and Events
- Process invoices in SAP

**Prepare and Process monthly expenses**
- Process journals for filter consumption from Technical Call Centre to Key Account Manager
- Validate the accuracy of the Business Uber account
- Ensure all expenses are processed on time for inclusion in monthly expenses
- Review and authorize Coffee Squad overtime and cash card payments for meals and sleep out allowances
- Process purchases requisitions on SAP for Coffee Squad and Training department

**Qualifications and Experience**:

- Matric / Grade 12
- Supply Chain and Technical qualification - Advantageous
- 4 years of management experience in a technical environment
- 2 years of customer service management
- 2 years of experience within the coffee Industry - preferable
- Experience of working in a unionized environment

**Competencies**:

- Challenging views
- Making decisions
- Planning and Organising
- Taking initiative
- Building relationships
- Documenting facts
- Recovering from setbacks
- Meeting deadlines

  • Customer Service Team Lead

    2 months ago

    Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Job Summary:Empire Recruitment is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Develop and implement customer...

  • Customer Service Team Lead

    4 weeks ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at The Recruiters. As a key member of our customer service team, you will be responsible for overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional service and support.Key...

  • Customer Service Team Lead

    2 months ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Team Leadership: Lead a team of customer service...

  • Customer Service Team Lead

    1 month ago

    Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    About the RoleWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Empire Recruitment. As a Call Centre Manager, you will be responsible for overseeing the daily operations of our client's call centre and its dedicated employees.Key ResponsibilitiesLead and manage a team of Call Centre Representatives to deliver exceptional...

  • Customer Service Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Customer Care ManagerThe ideal candidate for this role will be a skilled leader who can develop and implement effective customer service strategies to drive customer satisfaction and loyalty.Key Responsibilities1. Leadership and Management:Lead, mentor, and develop the customer care team to ensure high performance and professional growth.Conduct regular team...

  • Luxury Retail Team Lead

    1 month ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: Team Manager – Luxury Retail SandtonAt Service Solutions, we are seeking a highly skilled and experienced Team Manager to join our luxury retail team in Sandton. As a Team Manager, you will be responsible for leading a team of Client Advisors to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead and motivate a...

  • Customer Service Team Lead

    4 weeks ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Call Centre SupervisorWe are seeking a highly skilled and experienced Call Centre Supervisor to join our team at The Recruiters. As a key member of our customer service team, you will be responsible for leading a team of customer care consultants and ensuring that our high standards of quality and service are consistently met.Key...

  • Luxury Retail Team Lead

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Role OverviewService Solutions is seeking a highly skilled and experienced Retail Manager to lead our luxury retail team in Sandton. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.Key ResponsibilitiesLead and motivate a team of Client Advisors to...

  • Customer Service Team Lead

    1 month ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Call Centre SupervisorWe are seeking a highly skilled and experienced Call Centre Supervisor to join our team at The Recruiters. As a Call Centre Supervisor, you will be responsible for leading a team of Customer Care Consultants to ensure exceptional customer service and quality assurance standards.Key Responsibilities:Supervise and manage a team...

  • Customer Service Team Lead

    3 weeks ago

    Johannesburg, South Africa AVI Limited Full time

    The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it...

  • Customer Service Team Lead

    2 months ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key Responsibilities:Team Leadership: Lead a team of up to 20 Service Centre Consultants and provide...

  • Luxury Retail Team Lead

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Job SummaryAs a Luxury Retail Team Lead at Service Solutions Staffing, you will be responsible for promoting a positive and collaborative team environment that fosters trust, integrity, and superior performance standards. You will lead by example, conducting regular performance conversations and developing action plans to ensure team members are meeting...

  • Customer Service Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tailormade Solution Full time

    Call Centre SupervisorWe are seeking a skilled and experienced Call Centre Supervisor to join our team at Tailormade Solution. This role will involve managing a market research call centre in Randburg, overseeing the day-to-day operations of the agents, and ensuring high levels of productivity and customer satisfaction.Key ResponsibilitiesRecruit, train, and...

  • Luxury Retail Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Key ResponsibilitiesAs a Team Manager in our Luxury Retail department, you will lead a dedicated team of Client Advisors to deliver exceptional results through a client-centric approach.Main Tasks and Responsibilities:Lead, supervise, and inspire a team of Client Advisors to achieve high performance standardsPromote a positive, collaborative, and...

  • Customer Service Team Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Service Centre Team SupervisorTalentCru is seeking a highly skilled Service Centre Team Supervisor to lead a team of consultants in our client's telecommunications industry. The ideal candidate will have 5-8 years of experience as a Service Centre Team Leader and a relevant degree or equivalent experience.The successful candidate will be responsible for the...

  • Customer Care Team Lead

    3 weeks ago

    Johannesburg, Gauteng, South Africa The Recruiters Full time

    Job Title: Customer Care Team LeadJob Summary:We are seeking a highly skilled Customer Care Team Lead to join our team at The Recruiters. As a Customer Care Team Lead, you will be responsible for leading a team of Customer Care Consultants to ensure quality assurance standards and to action higher-level query resolutions.Key Responsibilities:Supervise...

  • Customer Support Team Lead

    1 month ago

    Johannesburg, South Africa RPMGlobal Holdings Limited Full time

    **About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Centurion, South Africa. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

  • Customer Support Team Lead

    1 month ago

    Johannesburg, South Africa RPMGlobal Full time

    **About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Centurion, South Africa. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

  • Service Team Lead

    3 weeks ago

    Johannesburg, South Africa Abbott Laboratories Full time

    Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Customer Support Team Lead

    3 weeks ago

    Johannesburg, South Africa RPMGlobal Full time

    About the Role We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Centurion, South Africa. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high...