Collection Supervisor

2 weeks ago


Durban, South Africa RTT Full time

**The Role**

**Manage the dispatching process**:

- Ensure that the code for collections is correct to ensure delivery to the correct hub
- Log onto the system to check collection requests
- Assign collections to drivers
- Check how heavy the load is and make alternative arrangements
- Dispatch drivers for early morning collections and late collections
- Call customers to ensure satisfied with delivery
- Ensure that ICG transferred into cage
- Ensure that freight is signed off when dropping off in TS Cage
- Attend to queries from clients relating to collections
- Track drivers to ensure that they are adhering to delivery times
- Oversee the offloading of freight
- Ensure that all freight is checked for damages and accounted for
- Ensure that barcodes that contain the customers addresses are removed and attached to the collection slips
- Arrange for forklift drivers and pallets to move the freight
- Ensure that vehicle checklists are completed

**Manage the collections process**:

- Examine collections daily
- Ensure that the Zone Controllers send through a daily report
- Ensure that the Zone Controllers do not have freight older than 3 days
- Ensure that if freight is older than 3 days there is a valid reason
- If there is no valid reason for freight
- than 3 days initiate disciplinary measures against Zone Controllers
- Report missed collections to Operations Manager
- Capture reasons for non-collections

**Compliance**:

- The Company’s Policies, Procedures and Work Instructions

**Skills and Experience** JOB - RELATED WORK EXPERIENCE AND SKILLS**

**Minimum**:

- 3-5 years’ experience in related field
- HR Policies and procedures
- RTT Processes
- Knowledge of operational processes
- Ability to work under pressure

**PERSONALITY AND ATTRIBUTES**

**Minimum**:

- Strong leadership and communication skills
- Must have a diverse personality and can communicate with staff members on all levels.
- Ability to foster and maintain relationships
- Positive and service-oriented attitude
- Ability to thrive in a fast-paced and high-pressured environment
- Self-motivated
- Must be process and procedure driven
- Ability to anticipate and solve problems
- Reliable Transport to get to work during the week and on weekends/public holidays

**Other**
Grade 12 Senior Certificate (Matric)

Job Reference: RTT53563



  • Durban, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Provides excellent customer service at all times to maintain superior service levels by attending and resolving client queries received. Logs calls on the Courier Management Programme to keep record of calls logged and to follow up on progress of collections and deliveries. Allocates a courier/ walking courier...


  • Durban, South Africa University of KwaZulu-Natal Full time

    **The University of KwaZulu-Natal (UKZN) is committed to employment equity with the intention to** **promote representativity within the Institution. Preference will be given to applicants from** **designated groups in accordance with our Employment Equity Plan.** **COLLEGE OF HUMANITIES** **SCHOOL OF BUILT ENVIRONMENT AND DEVELOPMENT STUDIES** **USINGA...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls. Supporting call centre agents through...


  • Durban, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Durban, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...

  • Warehouse Supervisor

    5 hours ago


    Durban, South Africa Careerbox Full time

    **WAREHOUSE SUPERVISOR DUTIES** **Position**: Warehouse Supervisor **Reports** **to**: Branch Manager, Warehouse Manager **Position** **purpose**: Supports Sales Department by ensuring on time stock delivery - Dispatching and receiving goods - Supports warehouse by Row/Container & Acc counts **Personal** **Attributes**: - Ability to work under...

  • Fieldwork Supervisor

    5 hours ago


    Durban, South Africa HSRC Recruitment Full time

    **Job Advert Summary**: **Centre for Science, Technology and Innovation Indicators (CeSTII)** In delivering ‘social science that makes a difference’ in South Africa and the region, the Research Programmes of the Human Sciences Research Council initiate and undertake policy-oriented research projects and programmes from its offices in Cape Town, Durban,...

  • IT Audit Supervisor

    3 weeks ago


    Durban, South Africa KPMG-SouthAfrica Full time

    Job title/position: Supervisor Function and Business Unit: Advisory - Risk Consulting: Technology Assurance (Durban) Description of the role and purpose of the job: Supervisor assisting Managers to scope, plan and manage a team to execute the engagements to assist clients in relation to IT Audits, IT Governance & Strategy, Project Assurance, Business...


  • Durban, South Africa freightmore Full time

    **THE FREIGHTMORE GROUP OF COMPANIES** **Freightmore Durban: Assistant Operations Supervisor** **Function**: To oversee all the activities within the Durban branch. The efficiency of the department must be monitored, improve operating processes, and report to upper management. Working Hours: 00:00 - 11:00 (Wed - Fri) : 17:00 - 04:00 (Sun) **Minimum...


  • Durban, South Africa The Woodford Group Full time

    We are looking for a Internal Delivery Coordinator for our Corporate Sales Department Durban Please handle with urgency. Must have - Professional telephone etiquette. - PC literate - strong on excel. - Self starter - motivated. - Willingness to work outside business hours and be contactable and problem solve. - Ability to effectively communicate with...

  • Regional Supervisor

    7 days ago


    Durban, South Africa Affirmative Portfolios Full time

    **Insurance ~ Office Management** **Durban** ***: **Regional Supervisor - Tracing: (Finance: Unclaimed Benefits and Re-Issues)** **Durban** **Ref: AO/TRUC/DURBAN/2023/06-1CAG** **Salary: R294 321.00 (basic salary) plus 37% in lieu of benefits (Level 7)** **12 months contract** **Purpose**: To assist in the tracing of beneficiaries to enable the...

  • Office Consltant

    7 days ago


    Durban, South Africa BOSTON DYNAMICS Full time

    Ability to provide technical customer service, support and vision to grow the businessManage large amounts of incoming callsLog service calls receivedCoordinate techniciansEnsure timeous handling of all customer queriesIdentify correct fault diagnosisAccurately load all information on the BPO systemData capturingProcessing quotationsPrepare product or...

  • Office Consltant

    7 days ago


    Durban, South Africa BOSTON DYNAMICS Full time

    Ability to provide technical customer service, support and vision to grow the business Manage large amounts of incoming calls Log service calls received Coordinate technicians Ensure timeous handling of all customer queries Identify correct fault diagnosis Accurately load all information on the BPO system Data capturing Processing quotations Prepare product...

  • Yard Supervisor

    5 days ago


    Durban, South Africa Bluff Personnel Consultant Full time

    Main Duties include: - The role requires strict adherence to safety standards, collection schedules and manufacturing outputs, as well as ongoing communication with all stakeholders, to ensure daily outputs are achieved safely and efficiently - Effective supervision of staff - Ongoing monitoring of compliance to safety, quality, and output requirements in...


  • Durban, South Africa University of KwaZulu-Natal Full time

    **The University of KwaZulu-Natal (UKZN) is committed to employment equity with the intention to** **promote representativity within the Institution. Preference will be given to applicants from** **designated groups in accordance with our Employment Equity Plan.** **COLLEGE OF HUMANITIES** **SCHOOL OF BUILT ENVIRONMENT AND DEVELOPMENT STUDIES** **USINGA...

  • Yard Supervisor

    6 days ago


    Durban, South Africa BLUFF PERSONNEL Full time

    Main Duties include: - The role requires strict adherence to safety standards, collection schedules and manufacturing outputs, as well as ongoing communication with all stakeholders, to ensure daily outputs are achieved safely and efficiently - Effective supervision of staff - Ongoing monitoring of compliance to safety, quality, and output requirements in...

  • Driver Salesman

    5 days ago


    Durban, South Africa RCL FOODS Careers Full time

    **RCL Foods** is recruiting for a driven, highly energized and customer focused **Driver Salesman **within the baking business unit. This role will be based in **Durban **and reporting to the Sales Manager. This role is a **Permanent role.** **Duties & Responsibilities**: Dress and Vehicle Duties - Wear and make use of the prescribed PPE clothing and...


  • Durban, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Administer the annual increase and bonus processes. Collect, collate and control all payroll input received. Administer data, systems and payments. Resolve all payroll queries. Administer the provident fund processes and handled queries. Administer the long service awards process. Audit leave on payroll...


  • Durban, South Africa University of KwaZulu-Natal Full time

    **The University of Kwa-Zulu Natal (UKZN) is committed to meeting the objectives of** **Employment Equity to improve representativity within the Institution. Preference will be** **given to applicants from designated groups in accordance with our Employment Equity** **Plan**. **COLLEGE OF HEALTH SCIENCES** **SCHOOL OF NURSING AND PUBLIC...


  • Durban, South Africa Broll Property Group Full time

    **POSITION PURPOSE** **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Assumes responsibility for professional and efficient customer service** - Promptly accurately professionally and courteously receives 100% of all telephone calls and visitors to the organization - Promptly accurately professionally and courteously assesses 100% of received calls/inquiries and...