Courier and Collections Supervisor

2 weeks ago


Durban, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Provides excellent customer service at all times to maintain superior service levels by attending and resolving client queries received.

Logs calls on the Courier Management Programme to keep record of calls logged and to follow up on progress of collections and deliveries.

Allocates a courier/ walking courier for each call logged to ensure that specimens collection and report deliveries are made timeously.

Performs special projects as per management request (such as performing trials on a new shuttle, ensuring that a doctor is serviced more than once per day etc.) to ensure continuous improvement of service levels.

Communicates potential problem areas to Management and assists with providing solutions to prevent problems and ensures that problems do not escalate.

Ensures that all evening and week-end positions are covered to maintain the 24/7 365 Service Level Agreement with all lancet clients.

Discourages and covers absenteeism to ensure that all positions are filled and that daily work flows without gaps in services provided.

Occasionally accompanies drivers on routes to physically experience problems encountered by drivers and ensure that acceptable standards are being maintained (such as professionalism, timeous collections etc.) and to ensure resolution of problems to constantly improve level of service provided.

Grade 12

Post Matric qualification

3 Years working experience

Ability to work under pressure

Covering absenteeism

Crisis and conflict management

Maintaining a positive image of the company

Utilising resources in cost effective manner

Maintaining confidentiality (special reports)

Managing diversity



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