Technology Service Technician L1 Global Grade 08

6 days ago


Isando, South Africa Barloworld Equipment Full time

**Key Outputs**
- Machine connectivity issues
- Fit and configure simpler TES on-board system hardware
- Troubleshoot basic on-board TES issues using relevant service tools and documentation
- Repair and replace TES hardware
- Log TSC tickets for support calls
- Liaise with Level 2 and 3 techs, TC and Caterpillar support
- Execute hardware and software product updates
- Perform scheduled PM (Preventative Maintenance) work on TES
- Obtain information using SIS, KN, Service Mags, Service letters, IRMs, Etc.
- Resolve technology issues and/or escalate issues
- Manage and report on TSC (Technology Solution Centre) performance and DSN
- Compile informative technology issue reports and address to management
- Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality
- Resolve technology issues according to Service Letter guidelines
- Ensure effective self-management and performance ownership
- Advise on warrantable technology issues
- Percentage of personal training completed
- Able to complete Technology systems installation in line with directions given by manufacturer and Dealer procedures and work instructions
- Able to complete customer deliverable documentation to required standard confirming the job as installed
- Conduct basic / intermediate level fault finding and preventative maintenance in line with CAT, BWE and Customer processes and procedures
- Ensure proper documentation of breakdowns are recorded
- Perform pre-work safety checks, Job Hazard analysis and risk assessment.
- Clean, maintain tools, shop, and service vehicle always
- Complete work orders, recording and completing all documentation to the required standard.
- Escalates issues appropriately.

**Qualification, Experience and Competencies**
- Must be a qualified Electrician or Diesel Mechanic/Earthmoving Equipment Mechanic (Relevant trade)
- Matric (Grade 12)
- 2 years cross discipline experience
- Experience in earthmoving environment
- Basic understanding of electronic systems troubleshooting, datalinks, networking, GNSS
- Understands Cat electronic service tools and systems including ET, Simsi, DSN, CPI, TSC, etc.
- Know how to obtain information using SIS, Dealer Connect, Service Mags, Service letters, IRMs, etc.
- Trained on relevant TES products
- Must be punctual, trustworthy and be able to work unsupervised
- Must be willing to work overtime if required
- Be prepared to travel and willing to sleep out if necessary
- Verbal and written communication (including presentation) (L2
- Technical report writing (advanced content) / Verbal and written comprehension
- Trouble shooting and problem-solving skills (L2)
- Diagnostic skills (L2)
- Drive, Energy, and Initiative (results-focus) (L2)
- Building relationships (L2)
- Customer Responsiveness (L2)
- Business and Financial Acumen (Including Commercial Orientation) (L2)
- Machine and product specific technical knowledge and skills (L2)



  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Achieve warranty balance score card targets and KPI's - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for Warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on Warranty...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Gather relevant data to support failure / condition reports - Compile failure / condition reports to conform to BRC quality standards - Create SIMS reports for all repairs - Provide technical representatives with sufficient information to complete the root cause analysis process - Drive Individual Development action plan - Utilise...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** **Core purpose of the role** The main purpose of the role is to provide efficient and effective IT end user support to the business units and functional units in the allocated region. **_NOTE:_**_ This role requires extensive travel._** **Key deliverables and outputs** - Set-up workstations for new users and ensure delivery of equipment...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Development, consultation and implementation of SHE training matrix. - SHE training content development is done as per business risk for all SHE disciplines (Safety, Health and Environment). - All SHE learning areas are scheduled and reports submitted to line management as and when required. - Facilitation of SHE training and Train the...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Control costs effectively on warranty claims; - Manage the suspense and debtor’s accounts effectively; - Approve and process warranty claims and payments efficiently - ** Qualification, Experience and Competencies**: - Grade 12 - Drive - Excellence Orientation - Analysis - Attention to Detail - Mechanical Reasoning - Verbal and written...

  • Sheq Co

    7 months ago


    Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Take part during development and ensure implementation of SHEQ systems at plant level. - Ensure compliance to ISO9001, ISO14001 and OHS 45001 at site level. - Ensure impact / risk registers and Management programme is up to date. - Collect data and maintain systems for effective reporting of SHEQ management system performance. - Monitor and...


  • Isando, South Africa Barloworld Equipment Full time

    **Core purpose of the role** The IT Finance Administrator is responsible to perform the daily support activities of the information technology finance function. The role is responsible for creating purchase orders for the acquisition of IT procurement and for performing related administrative tasks. The role is also be required to assist with the...


  • Isando, South Africa Barloworld Equipment Full time

    To oversee various aspects of Barloworld and Barloworld Equipment learning and development programmes for the PJBLA school of excellence: Sales, Technology, Leadership, Operator and Technology by ensuring a pipeline of skilled employees in support of the Barloworld Equipment Strategy. **Implementation** - Provide administrative support with regards to the...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Take part during development and ensure implementation of SHEQ systems at plant level. - Ensure compliance to ISO9001, ISO14001 and OHS 45001 at site level. - Ensure impact / risk registers and Management programme is up to date. - Collect data and maintain systems for effective reporting of SHEQ management system performance. - Monitor and...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Understand return on investment to support pre-sales and sales process via value articulation to customer. - Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology. - Provide ongoing value-added support to the customers via Digital Solutions enabled continuous...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Understand return on investment to support pre-sales and sales process via value articulation to customer. - Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology. - Provide ongoing value-added support to the customers via Digital Solutions enabled continuous...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - IT Customer Relationship management - Screen calls and/or route queries to relevant people - Coordinate and consolidation of...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - IT Customer Relationship management - Screen calls and/or route queries to relevant people - Coordinate and consolidation of...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports - Efficient coordination of...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...


  • Isando, South Africa Barloworld Equipment Full time

    The Specialist: IT Service Delivery is responsible for driving strong, trust-based relationships between business and the Digital and Technology team. The role acts as an escalation point for business stakeholders and directs concerns to the correct Digital and Technology function. It, furthermore, owns the IT change, release and configuration management...


  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Prepare quotes, invoices and plan all maintenance work on SAP - Perform procurement functions, Prepare reports as required - Manage parts inventory on MARC site - Prepare and oversee proposals to customers - Perform site audits on equipment, Assist with warranty resolution - Attend site meetings, customer meetings and other relevant meetings...