Technology Service Technician L1 Global Grade 08

3 months ago


Isando, South Africa Barloworld Equipment Full time

**Key Outputs**
- Machine connectivity issues
- Fit and configure simpler TES on-board system hardware
- Troubleshoot basic on-board TES issues using relevant service tools and documentation
- Repair and replace TES hardware
- Log TSC tickets for support calls
- Liaise with Level 2 and 3 techs, TC and Caterpillar support
- Execute hardware and software product updates
- Perform scheduled PM (Preventative Maintenance) work on TES
- Obtain information using SIS, KN, Service Mags, Service letters, IRMs, Etc.
- Resolve technology issues and/or escalate issues
- Manage and report on TSC (Technology Solution Centre) performance and DSN
- Compile informative technology issue reports and address to management
- Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality
- Resolve technology issues according to Service Letter guidelines
- Ensure effective self-management and performance ownership
- Advise on warrantable technology issues
- Percentage of personal training completed
- Able to complete Technology systems installation in line with directions given by manufacturer and Dealer procedures and work instructions
- Able to complete customer deliverable documentation to required standard confirming the job as installed
- Conduct basic / intermediate level fault finding and preventative maintenance in line with CAT, BWE and Customer processes and procedures
- Ensure proper documentation of breakdowns are recorded
- Perform pre-work safety checks, Job Hazard analysis and risk assessment.
- Clean, maintain tools, shop, and service vehicle always
- Complete work orders, recording and completing all documentation to the required standard.
- Escalates issues appropriately.

**Qualification, Experience and Competencies**
- Must be a qualified Electrician or Diesel Mechanic/Earthmoving Equipment Mechanic (Relevant trade)
- Matric (Grade 12)
- 2 years cross discipline experience
- Experience in earthmoving environment
- Basic understanding of electronic systems troubleshooting, datalinks, networking, GNSS
- Understands Cat electronic service tools and systems including ET, Simsi, DSN, CPI, TSC, etc.
- Know how to obtain information using SIS, Dealer Connect, Service Mags, Service letters, IRMs, etc.
- Trained on relevant TES products
- Must be punctual, trustworthy and be able to work unsupervised
- Must be willing to work overtime if required
- Be prepared to travel and willing to sleep out if necessary
- Verbal and written communication (including presentation) (L2
- Technical report writing (advanced content) / Verbal and written comprehension
- Trouble shooting and problem-solving skills (L2)
- Diagnostic skills (L2)
- Drive, Energy, and Initiative (results-focus) (L2)
- Building relationships (L2)
- Customer Responsiveness (L2)
- Business and Financial Acumen (Including Commercial Orientation) (L2)
- Machine and product specific technical knowledge and skills (L2)



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