Key Accounts Manager

4 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**Overall purpose of the job**:The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.

**Duties & Responsibilities**:

- Source and acquire new business in B2B and SME through an ongoing prospecting plan
- Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
- Ensure client’s needs and expectations are met by the business
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
- Ensure profitable sales volume and strategic objective targets are met
- Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
- Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
- Regular follow up of orders
- Assist with timely collections of outstanding invoices
- Developing Budgets
- Managing any issues that may arise with both internal and external customers
- Help develop initiatives to increase customer satisfaction and retention
- Assist the Company’s management with company-wide strategic planning
- Ensure works are executed as per company policies and procedure
- Prepares detailed proposals/quotes dependent on each consumer’s requirements

**Minimum qualifications and experience**:

- Matric / Grade 12
- Relevant qualification/degree advantageous
- Minimum 3 years' experience
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great Interpersonal Skills
- Prior experience in Telematics advantageous

**Attributes**:

- Action orientated
- Time Management
- Planning and Organizing
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurised environment

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