Channel Account Manager

2 months ago

Cape Town, South Africa NMI Full time

NMI is seeking a Channel Account Manager to join our dynamic sales team. The Account Manager will be responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving revenue growth through upselling and cross-selling opportunities.

**Responsibilities**:
Client Relationship Management:

- Build and maintain strong, trusting relationships with clients.
- Serve as the main point of contact for all client inquiries, requests, and issues.
- Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
- Anticipate client needs and proactively offer solutions and support.

Account Planning and Strategy:

- Develop strategic account plans outlining objectives, goals, and action steps for each client.
- Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients.
- Identify growth opportunities within existing accounts and develop strategies to maximize revenue.

Sales and Revenue Generation:

- Identify upselling and cross-selling opportunities within the account base.
- Work closely with the sales team to pursue new business opportunities and expand the client portfolio.
- Meet or exceed sales targets and revenue goals set for the assigned accounts.

Problem Solving and Issue Resolution:

- Address client concerns and resolve issues in a timely and satisfactory manner.
- Escalate complex issues to the appropriate internal teams and follow up to ensure resolution.
- Act as an advocate for clients within the organization, championing their needs and priorities.

Reporting and Documentation:

- Prepare regular reports on account activity, sales performance, and client satisfaction metrics.
- Use data and analytics to identify trends, opportunities, and areas for improvement.

**Requirements**:

- Proven experience in account management, sales, or customer service.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Results-driven with a focus on customer satisfaction and revenue growth.
- Bachelor's degree in Business Administration, Marketing, or related field.

**Additional Requirements**:

- Availability for occasional travel to meet with clients or attend industry events.
- Attendance within the Cape Town office for US working hours (Central Time) is required for this role. Office location: Cape Town V&A.

**Benefits**
- Projected OTE: R400,000 - R480,000 dependent on experience (70% Base + 30% Commission)
- 45-hour work week
- Standard South African Leave policy.
- South African Public Holiday Schedule Observed.

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech start-ups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

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