Channel Account Manager

6 days ago

Cape Town, South Africa NMI Full time

NMI is seeking a Channel Account Manager to join our dynamic sales team. The Account Manager will be responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving revenue growth through upselling and cross-selling opportunities.

**Responsibilities**:
Client Relationship Management:

- Build and maintain strong, trusting relationships with clients.
- Serve as the main point of contact for all client inquiries, requests, and issues.
- Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
- Anticipate client needs and proactively offer solutions and support.

Account Planning and Strategy:

- Develop strategic account plans outlining objectives, goals, and action steps for each client.
- Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients.
- Identify growth opportunities within existing accounts and develop strategies to maximize revenue.

Sales and Revenue Generation:

- Identify upselling and cross-selling opportunities within the account base.
- Work closely with the sales team to pursue new business opportunities and expand the client portfolio.
- Meet or exceed sales targets and revenue goals set for the assigned accounts.

Problem Solving and Issue Resolution:

- Address client concerns and resolve issues in a timely and satisfactory manner.
- Escalate complex issues to the appropriate internal teams and follow up to ensure resolution.
- Act as an advocate for clients within the organization, championing their needs and priorities.

Reporting and Documentation:

- Prepare regular reports on account activity, sales performance, and client satisfaction metrics.
- Use data and analytics to identify trends, opportunities, and areas for improvement.

**Requirements**:

- Proven experience in account management, sales, or customer service.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Results-driven with a focus on customer satisfaction and revenue growth.
- Bachelor's degree in Business Administration, Marketing, or related field.

**Additional Requirements**:

- Availability for occasional travel to meet with clients or attend industry events.
- Attendance within the Cape Town office for US working hours (Central Time) is required for this role. Office location: Cape Town V&A.

**Benefits**
- Projected OTE: R400,000 - R480,000 dependent on experience (70% Base + 30% Commission)
- 45-hour work week
- Standard South African Leave policy.
- South African Public Holiday Schedule Observed.

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech start-ups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

  • Channel Manager

    5 months ago

    Cape Town, South Africa the Employment Channel Full time

    Relevant commercial degree - Computer literacy - Experience within Foodservice environment - Minimum of 5 years demonstrated experience within a senior management role Purpose of the Role: Key Performance Indicators for this role (but not limited to): - Building and maintaining successful commercial business relationships with customers, to ensure...

  • Channel Account Manager

    4 months ago

    Cape Town, South Africa RSAWEB Full time

    **Job Information**: Industry - Consumer Sales Work Experience - 5 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home...

  • Regional Key Accounts Manager

    5 months ago

    Cape Town, South Africa the Employment Channel Full time

    Qualifications and Experience: - Grade 12 Relevant Tertiary qualification - Computer literacy, excellent knowledge of Microsoft Office programs (Word, Excel, Outlook, Teams, and PowerPoint) - Minimum 5 years relevant experience within FMCG environment. - Minimum of 5 years demonstrated experience within a similar role Key Performance Indicators for this...

  • Channel Account Manager: Stategic Accounts

    5 months ago

    Cape Town, South Africa Exclusive Networks Full time

    **EXCLUSIVE NETWORKS**|** **Introduction** Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70...

  • Channel Account Manager

    4 months ago

    Cape Town, South Africa Fortinet Full time

    **Channel Account Manager (Western Cape)** **Location: Cape Town** The Channel Account Manager (CAM) will build and promote the company’s position as the worldwide leader in Cyber Security specifically through the partner community within the assigned territory. Must be a key contributor to the revenue growth of the region, and manage to the company...

  • Principal Account Manager

    5 months ago

    Cape Town, South Africa the Employment Channel Full time

    Qualifications and Experience: - Related tertiary qualification - Minimum 5 years FMCG experience - Minimum 3 years’ demonstrated experience in account and sales management - Experience in marketing will be advantageous - Excellent knowledge of Microsoft Office programs (Word, Excel, Outlook and PowerPoint) Key Performance Indicators for this role: -...

  • Channel Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Channel ManagerAt ABC Worldwide, we are seeking a skilled Channel Manager to join our team. As a Channel Manager, you will play a critical role in driving revenue growth by assisting channel partners to generate new business.Key Responsibilities:Build and maintain strong relationships with channel partners to increase revenue and drive business...

  • Channel Manager

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Channel ManagerABC Worldwide is seeking a skilled Channel Manager to join our team. As a Channel Manager, you will play a critical role in driving revenue growth by assisting channel partners to generate new business.Key Responsibilities:Build and maintain strong relationships with channel partners to increase revenue and drive business...

  • Channel Manager

    2 months ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Channel ManagerABC Worldwide is seeking a skilled Channel Manager to join our team. As a Channel Manager, you will play a critical role in driving revenue growth by assisting channel partners to generate new business.Key Responsibilities:Build and maintain strong relationships with channel partners to increase revenue and drive business growth.Develop and...

  • Channel Manager

    2 months ago

    Cape Town, South Africa ABC Worldwide Full time

    Channel ManagerLOCATION: JHBOur client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team. PURPOSE OF THE JOBTo increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through...

  • Channel Manager

    7 days ago

    Cape Town, South Africa Vox Telecommunications Full time

    Job Objectives Ensure there is a relationship forged with every level that play a role in the decision making at the customer site Identify any possible threats, competitors and consultant influences that may cause the customer to cancel To consistently meet set net of churn growth targets Constantly monitor of renewal dates, overflow, quarterly project...

  • Channel Manager

    1 week ago

    Cape Town, South Africa Vox Telecommunications Full time

    Job ObjectivesEnsure there is a relationship forged with every level that play a role in the decision making at the customer siteIdentify any possible threats, competitors and consultant influences that may cause the customer to cancelTo consistently meet set net of churn growth targetsConstantly monitor of renewal dates, overflow, quarterly project plan and...

  • Channel Account Manager

    4 months ago

    Cape Town, South Africa KnowBe4 Full time

    **About KnowBe4** KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune...

  • Channel Manager

    6 days ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Job Objectives - Ensure there is a relationship forged with every level that play a role in the decision making at the customer site - Identify any possible threats, competitors and consultant influences that may cause the customer to cancel - To consistently meet set net of churn growth targets - Constantly monitor of renewal dates, overflow, quarterly...

  • Channel Account Manager

    5 months ago

    Cape Town, South Africa KnowBe4 Full time

    **About KnowBe4** KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune...

  • Channel Marketing Manager

    4 months ago

    Cape Town, South Africa Oversee Full time

    Oversee is revolutionizing how business travel is managed. Our cutting-edge technology and solutions are the latest in price assurance, advanced travel analytics, and reporting capabilities, providing a comprehensive view of corporate travel spend. We excel in helping our customers optimize their travel programs, cut costs, and improve the experience...

  • Channel Account Manager

    5 months ago

    Cape Town, South Africa NMI Full time

    NMI is seeking a self-motivated and strategic Account Manager to join our dynamic sales team. The Account Manager will be responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions,...

  • Channel Account Manager

    4 months ago

    Cape Town, South Africa NMI Full time

    NMI is seeking a self-motivated and strategic Account Manager to join our dynamic sales team. The Account Manager will be responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions,...

  • Insights and Channel Strategist

    4 weeks ago

    Cape Town, Western Cape, South Africa Optential Consulting Full time

    Job Title: Insights and Channel SpecialistWe are seeking a highly skilled Insights and Channel Specialist to join our team at Optential Consulting.About the RoleThe successful candidate will be responsible for delivering an insights-based channel strategy that supports business growth objectives. This will involve driving the Perfect Store concept, defining...

  • Channel Management Administrator

    4 months ago

    Cape Town, South Africa Paradigm Recruitment Full time

    Channel Management Administrator - Cape Town | Hospitality industry R 24 000 - R 25 000 CTC Role Description This is a full-time on-site role located in Cape Town for a Channel Management Administrator. The Channel Management Administrator will be responsible for managing room rates across various online travel and other third-party channels. They will work...