Customer Service Lead

3 months ago


Johannesburg, South Africa Staff Solutions Full time

**Gauteng**, JHB - Central**

**Negotiable - Negotiable Monthly Cost To Company (Market related, Negotiable)**

**Our client in the manufacturing sector is seeking a Customer Service Lead to join their Johannesburg team**

**Requirements**:
***
- **Senior Certificate or higher**
***:

- **At least 5 years’ customer service experience in a closely related industry**
***:

- **Excellent SAP knowledge advantageous**
***:

- **Excellent computer literacy in MS Office including MS Excel, MS Word and MS PowerPoint**
***:

- **Excellent communication and interpersonal skills**
***:

- **Ability to handle stress and meet tight deadlines**
***:

- **Good team player with the ability to work independently**
***

**Duties**:
***
- **Conducting negotiations: Price agreements, project requests and other commercial issues with the customer.**
***:

- **Negotiating and concluding contracts with the customer: Master agreements, bonus and logistics agreements, NDA, QSV, etc.**
***:

- **Define own targets and track sales metrics such as quotation realization rate, price throughput, profit, etc. and manage measures to achieve targets.**
***:

- **Close co-ordination with business units on focus markets, campaigns, LQA, etc.**
***:

- **Evaluation and practical implementation of market and customer knowledge, for their deepening, participation in conferences and trade fairs.**
***:

- **Creation and maintenance of customer and material master data, as well as price conditions in**
***:

- **Co-ordination of the quotations with the responsible sales manager and/or customers, or internal departments, e.g., the business divisions or**
***:

- **Quotation tracking (setting tracking criterion and maintaining reasons for rejection).**
***:

- **The disciplinary and professional management of subordinate employees.**
***:

- **Ensure the implementation of procedures relevant to sales (e.g., approval guideline) as well as internal standards and instructions.**
***:

- **Adhere to the principles of the company policy, Code of Conduct (CoC).**
***

For more information please contact:
**Tammy Harris



  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Job Summary:Empire Recruitment is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Develop and implement customer...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Team Leadership: Lead a team of customer service...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    {"title": "Team Manager - Luxury Retail Sandton", "description": "Job SummaryService Solutions is seeking a highly skilled Team Manager to lead our luxury retail team in Sandton. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key...


  • Johannesburg, Gauteng, South Africa Sandi Crowther Recruitment Full time

    Customer Care SupervisorWe are seeking a highly skilled and experienced Customer Care Supervisor to join our team at Sandi Crowther Recruitment. As a key member of our customer service team, you will be responsible for leading a team of customer care professionals and ensuring that our customers receive exceptional service.Key Responsibilities:Team...


  • Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key Responsibilities:Team Leadership: Lead a team of up to 20 Service Centre Consultants and provide...


  • Johannesburg, South Africa AVI Limited Full time

    The Coffee Importers and Roasters Organisation (**CIRO**) is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South...


  • Johannesburg, South Africa Home Service Direct Full time

    **About Home Service Direct**: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches. We are currently in search of a driven and innovative Marketing Manager...


  • Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job Title: French-speaking Team LeadAt ABC Worldwide, we are seeking a highly skilled and experienced French-speaking Team Lead to join our Customer Service team. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key...


  • Johannesburg, Gauteng, South Africa Newrest Full time

    {"Responsibilities": "As a key member of our team, you will be responsible for ensuring the highest standards of customer service and quality assurance in our operations.Key responsibilities include:Conducting daily unit tours to ensure all teams are on track and identifying areas for improvement.Leading food testing and invoicing audits to ensure accuracy...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa Capital Recruit Full time

    {"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...


  • Johannesburg, Gauteng, South Africa FOUR POINT 0 Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Manager to join our team at FOUR POINT 0. As a key member of our organization, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesTeam Leadership: Manage and lead a team of...


  • Johannesburg, South Africa Smollan Full time

    We're on the lookout for a Customer Relations Lead to be based in JHB NORTH As a Customer Relations Lead, you will be responsible for: - Administration - Leadership and Team Management - Client/Customer Satisfaction - 4-5 years’ experience within a Call Centre environment and with first line management - Diploma or Degree/NQF level 6 or 7 - Computer...


  • Johannesburg, South Africa Smollan Full time

    We're on the lookout for an experience **Customer Relations Lead** for our Call Centre Business Unit to be based in **JHB North**. **As a Customer Relations Lead, you will be responsible for**: - Administration - Leadership and Team Management - Client/Customer Satisfaction - 4-5 years’ experience within a Call Centre environment and with first line...


  • Johannesburg, South Africa International Flavors & Fragrances Full time

    Job Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at sub-regional level, and direct people management of country or sub-regional Customer Service organization. Responsibilities/Description - Supervise the end-to-end Order to Cash process based on...


  • Johannesburg, South Africa Diageo Full time

    Job Description: Purpose of the role As Customer Service Representative, you will be responsible for: - Effective and Efficient E2E order management - Build unrivalled customer partnerships by being customer centric. Delighting our customer on every interaction through regular and accurate communication and collaboration engagements - Effectively support...


  • Johannesburg, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...

  • Customer Service Agent

    3 months ago


    Johannesburg, South Africa Helderberg Personnel Full time

    My client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg. customer service|customer service agent **Requirements**: - Valid Code B drivers license and own transport - Matric Certificate - Knowledge of Parcel Perfect -...