Customer Service Manager

1 day ago


Johannesburg, Gauteng, South Africa Newrest Full time
{"Responsibilities": "

As a key member of our team, you will be responsible for ensuring the highest standards of customer service and quality assurance in our operations.

Key responsibilities include:

  • Conducting daily unit tours to ensure all teams are on track and identifying areas for improvement.
  • Leading food testing and invoicing audits to ensure accuracy and compliance.
  • Coordinating equipment checks and maintenance to ensure optimal performance.
  • Updating menu calendars and specs to ensure seamless menu changes.
  • Responding to customer complaints in a timely and professional manner.
  • Providing weekly reporting and updates to QMS.
  • Coordinating charter flight setup and communication with internal stakeholders.
", "Requirements": "

To succeed in this role, you will need:

Grade 12

Diploma in Marketing & Events

Diploma in Client Services

3 years' experience in customer service or a related field

Excellent communication and assertiveness skills

Ability to lead and manage teams

Strong planning and organizational skills

Leadership and key account management skills

", "About the Role": "

This is an exciting opportunity to join our team at Newrest, a leading independent airline catering company with a global presence.

As a Customer Service Manager, you will play a critical role in ensuring our customers receive the highest level of service and quality.

If you are a motivated and experienced professional with a passion for customer service, we encourage you to apply.

", "Company Overview": "

Newrest is a global leader in airline catering, with a presence in 54 countries and 40,000 employees.

We are committed to delivering exceptional customer service and quality assurance in all our operations.

", "Language": "en-US"}

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