Customer Service Agent

5 months ago


Johannesburg, South Africa Helderberg Personnel Full time

My client, a group of companies in the Supply Chain industry, has a vacancy for a dynamic Customer Service Agent with at least 1 year’s relevant experience to join their team in Boksburg.

customer service|customer service agent

**Requirements**:

- Valid Code B drivers license and own transport
- Matric Certificate
- Knowledge of Parcel Perfect
- Computer literate (MS Office, MS Excel)
- Fully bilingual (English & Afrikaans)
- Excellent communication skills
- Previous experience in the courier / freight industry will be an advantage
- Ability to work in a fast pace environment
- Willing to work overtime and be available after business hours and during weekends if required

**Responsibilities**:

- Managing incoming calls and customer service inquiries
- Generating sales leads which develops into new customers
- Identifying assessing customers needs to achieve satisfaction
- Genuinely excited to help customer
- Ensuring excellent service standards, responding effectively to customer inquiries and maintaining high customer satisfaction
- Providing accurate, valid and complete info by using the right methods / tools
- Handling of customer complaints and providing appropriate solutions / alternative3s within the time limits, follow up to ensure resolution



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