Head of Collections

6 months ago

Cape Town, South Africa Lula Full time

**WHAT WE DO**

Lula is an innovative, and human-focused FinTech company on a mission to help small businesses make cash flow. We want to make it fast, simple, Lula for people to run their business through a digital business bank account.

If you're looking for a new place to call ‘home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you

**We're making business banking fast, easy & human.**

**OUR VALUES**

**Collaborative **_- we're a clan and work together as a team, always towards a common goal_

**Committed**_ - we're accountable and follow through no matter the challenge_

**Curious **_- we look for better ways to do things and make a positive difference_

**Connected**_ - we stay close to, learn from and look to understand each other and our customers_

**Compassionate**_ - we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

Join our dynamic fintech company on an exciting journey in the world of collections. Lula is a fast-growing organization with a mission to support South African SMEs. We're looking for a Head of Collections and Recoveries to join our team, where you'll play a pivotal role in driving and optimising our collections and recoveries processes. This role requires a strategic thinker with exceptional leadership skills to ensure the efficient recovery of outstanding debts while maintaining positive customer relationships and regulatory compliance. If you're a seasoned Collections professional with a passion for fintech and a desire to drive efficiency while maintaining high standards, we'd love to hear from you.

As the Head of Collections and Recoveries at Lula, your role will involve:

- **Strategy Development**: Develop and implement strategic plans and objectives for the Collections and Recoveries team in alignment with the Lula's goals.
- ** Team Leadership**: Provide strong leadership to the collections and recoveries team, fostering a culture of excellence, professionalism, and collaboration.
- ** Policy and Procedure Management**: Develop and maintain collections and recoveries policies and procedures, ensuring compliance with relevant laws and regulations.
- ** Portfolio Analysis**: Monitor and analyse the delinquent portfolio to identify trends, risk factors, and opportunities for process improvements.
- ** Debt Recovery**: Oversee the collections process, including early-stage collections, negotiations, and legal actions, to maximize debt recovery while minimizing losses.
- ** Customer-Centric Communication**: Ensure the team maintains professional and respectful communication with customers in all collection efforts, upholding Lula's reputation.
- ** Performance Metrics**: Establish and monitor performance metrics, KPIs, and reporting systems to measure the effectiveness and efficiency of the collections and recoveries operations.
- ** Vendor Management**: Manage relationships with external debt collectors and legal partners to optimise recoveries and minimise expenses.
- ** Compliance and Regulations**: Collaborate closely with the Head of Legal to remain on top of industry regulations, ensuring that Lula's collections practices adhere to the necessary legal requirements
- ** Data Analysis**: Utilise data analytics and technology to enhance decision-making and identify potential opportunities for improving collection processes.
- ** Budget Management**: Develop and manage the department budget, ensuring efficient allocation of resources.
- ** Stakeholder Collaboration**: Collaborate with other departments, such as Credit, Sales, CX and Business Operations teams, to align strategies with broader business objectives.
- ** Training and Development**: Provide training and development opportunities for team members to enhance their skills and knowledge in collections and recoveries
- ** Ad-Hoc Projects**: Be prepared to engage in other ad-hoc projects as needed to support the team's objectives.

**THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR**

To excel in the role of Head of Collections and Recoveries at Lula, you should possess the following qualifications and skills:

- Matric/Grade 12 achieved
- A solid finance or business degree is preferable
- A minimum of 5 years of experience in a leadership position in a collections and/or recoveries environment, preferably within the financial services industry and preferably with experience dealing with business debtors
- A proven track record of consistently meeting and surpassing targets, demonstrating your ability to deliver results.
- Previous experience in mentoring and guiding team members, showcasing your leadership and coaching abilities.
- Exceptionally strong numerical ability to navigate complex financial data and make informed decisions.
- The capability to thrive in a dynamic, ever-changing environment with multiple moving parts, and a demonstrated ability to dri

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