Head of Collections

6 months ago

Cape Town, South Africa Lula Full time

**WHAT WE DO**

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

WHY WE DO IT

We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

**OUR VALUES**

**Collaborative **_- we're a clan and work together as a team, always towards a common goal_

**Committed**_ - we're accountable and follow through no matter the challenge_

**Curious **_- we look for better ways to do things and make a positive difference_

**Connected**_ - we stay close to, learn from and look to understand each other and our customers_

**Compassionate**_ - we go out of our way to care about our colleagues, our customers and our community_

**OVERALL PURPOSE**

Join our dynamic fintech company on an exciting journey in the world of collections. Lula is a fast-growing organization with a mission to support South African SMEs. We're looking for a Head of Collections and Recoveries to join our team, where you'll play a pivotal role in driving and optimising our collections and recoveries processes. This role requires a strategic thinker with exceptional leadership skills to ensure the efficient recovery of outstanding debts while maintaining positive customer relationships and regulatory compliance. If you're a seasoned Collections professional with a passion for fintech and a desire to drive efficiency while maintaining high standards, we'd love to hear from you.

As the Head of Collections and Recoveries at Lula, your role will involve:

- **Strategy Development**: Develop and implement strategic plans and objectives for the Collections and Recoveries team in alignment with the Lula's goals.
- ** Team Leadership**: Provide strong leadership to the collections and recoveries team, fostering a culture of excellence, professionalism, and collaboration.
- ** Policy and Procedure Management**: Develop and maintain collections and recoveries policies and procedures, ensuring compliance with relevant laws and regulations.
- ** Portfolio Analysis**: Monitor and analyse the delinquent portfolio to identify trends, risk factors, and opportunities for process improvements.
- ** Debt Recovery**: Oversee the collections process, including early-stage collections, negotiations, and legal actions, to maximize debt recovery while minimizing losses.
- ** Customer-Centric Communication**: Ensure the team maintains professional and respectful communication with customers in all collection efforts, upholding Lula's reputation.
- ** Performance Metrics**: Establish and monitor performance metrics, KPIs, and reporting systems to measure the effectiveness and efficiency of the collections and recoveries operations.
- ** Vendor Management**: Manage relationships with external debt collectors and legal partners to optimise recoveries and minimise expenses.
- ** Compliance and Regulations**: Collaborate closely with the Head of Legal to remain on top of industry regulations, ensuring that Lula's collections practices adhere to the necessary legal requirements
- ** Data Analysis**: Utilise data analytics and technology to enhance decision-making and identify potential opportunities for improving collection processes.
- ** Budget Management**: Develop and manage the department budget, ensuring efficient allocation of resources.
- ** Stakeholder Collaboration**: Collaborate with other departments, such as Credit, Sales, CX and Business Operations teams, to align strategies with broader business objectives.
- ** Training and Development**: Provide training and development opportunities for team members to enhance their skills and knowledge in collections and recoveries
- ** Ad-Hoc Projects**: Be prepared to engage in other ad-hoc projects as needed to support the team's objectives.

**THE SKILLS AND EXPERIENCE WE'RE LOOKING FOR**

To excel in the role of Head of Collections and Recoveries at Lula, you should possess the following qualifications and skills:

- Matric/Grade 12 achieved
- A solid finance or business degree is preferable
- A minimum of 5 years of experience in a leadership position in a collections and/or recoveries environment, preferably

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