HR Operations Lead

2 days ago

Johannesburg, South Africa ADvTECH Support Office Full time

**Overall Job Purpose**:
The HR Operations Manager has overall responsibility for the design and successful delivery of HR transactional processes, as well as leading the progression of the HR Admin function and the broadening of the scope of services provided. In summary, the Manager will provide:

- Transactional support to line managers and employees on the hire-to-retire process.
- A superior employee experience by acknowledging and addressing employee queries with speed and largesse.
- Maintenance of the HR policy matrix and the job description catalogue.
- Key insights and support to the HR Information System platform.
- Identification of opportunities for continuous improvement, further centralization and optimization.

Initially the incumbent will create appropriate standards and practices to build an efficient and effective HR shared services function, after which the model will roll out to the remaining business divisions.

**Responsibilities**:
**Output 1 - **Lead the HR Shared Services contribution to the GSS and HR agenda**:

- Define strategic and operational imperatives of HR Shared Services in collaboration with Group HR and the GSS agenda. This includes aligning the operational model, process design and improvement, systems of work and technology, team leadership and talent management.
- Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Service and HR operating model.
- Establish standards and procedures for handling team member questions, transactions, and administration of human resource programs
- Provides leadership and ownership in determining service level agreements and KPIs, determining control standards and identifying the issue escalation matrix

**Output 2 - **Delivery of HR Transactional Services across the hire-to-retire processes**:
Ensure that all HR transactional services are delivered optimally, meeting all policy and compliance requirements including workflows and automation. Transactional activities are defined by the work of HR Admin in the hire-to-retire processes.

Ensure an optimal employee experience is delivered through efficient turnaround times of:

- The input of employee data into the system
- The response to individual employee or line manager queries regarding policies and HR practices.

Develop and maintain a close working relationship with the Payroll Partner to ensure efficient and effective interfaces and timely and accurate data processing

Partner with HR Business Partners across the organisation to ensure consistent delivery and alignment of processes and procedures

Ensure all employee records are accurate, up-to-date, filed and that confidentiality is maintained in accordance with POPI requirements

Ensure technology is optimized to best meet HR and customer requirements

**Output 3 -** Governance and Compliance**:

- Drive a superior level of governance to ensure compliance with all legislation and statutory regulations. Engage with Group HR on potential tradeoffs where required, but ensure professional controls are in place
- Manage vendor relationships to ensure product and services are working effectively

**Output 4 - Building** capacity and competence for organisation-wide incorporation**:

- Identify opportunities to centralise further HR transactional work to improve market-facing efficiencies and implement these changes
- Take over the ownership of HR policies in collaboration with Group HR to maintain an optimised set of progressive guidelines for the organisation
- Maintain the Job description catalogue and ensure ongoing maintenance in collaboration with brand HR
- Build capacity and take ownership of generic and standardised HR reporting: including TSEC reporting, SARS, DOL and other as required

**Output 5 - **Resource Management**:

- Responsible for regular HRSS operational meetings to maintain the relationship between HR Business Partners, HRSS and relevant stakeholders
- Responsible for maintaining a positive and collaborative relationship between HR Centres of Excellence, HR Business Partners and Business Unit HR Teams
- Responsible for delivery, scheduling and co-ordination of training of the relevant Business Unit HR Teams as and when required
- Builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning
- Instill a strong customer focused mind-set within the team to ensure adherence to SLAs
- Drives good practices of talent management and performance management to ensure optimal team delivery

**Education Requirements**:
**Minimum**

NQF Level 7 - bachelor’s degree

**Ideal**

Postgraduate degree

**Experience Required**:
3-5 years People management

4 years HR Manager / Business Partner

2 years Experience with HRM Systems and demonstrated experience in HR

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