Client Service Assistant

6 months ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 70400

**Job Type**
- Permanent

**Job Title**
- Client Service Assistant

**Computer Skills**
- MS Office

**Industry**
- Transportation - Logistics

**City**
- Johannesburg

**Province**
- Gauteng

**Operations / Administrative**
- Responsible for delivering an excellent Warehouse Service to external / internal clients by adhering to Company policy and procedures as well as client SOP’s
- Ensure that all statutory requirements are met in accordance with Company processes and procedures
- Assist and resolve all external / internal client queries
- Responsible for all administrative duties and document control in the warehouse

**Financial Management / Invoicing / Reporting**
- Assist with creating supplier purchase orders from time to time
- Assist with preparing supplier invoices for payment
- Responsible for strictly maintaining and accurate invoicing for warehousing and transport clients
- Ensure that all original invoices are forwarded immediately to external / internal clients with supporting documents
- Manage WIP’s and Accruals on a weekly basis
- Assist external / internal clients with reporting as and when requested
- Assist and manage job losses
- Assist and prepare credit notes

**Manage Customer Relationships (External / Internal)**
- Ensure that strong relationships are built with external / internal clients
- Ensure efficient, effective and quick communication as per Company policies
- Understand and meet all external / internal client requirements / SOPs

**Quality and Risk Management**
- Continuously evaluate your work environment and identify areas of weakness and report improvements when and where required
- Manage and monitor Service Level and quality of work
- Ensure all policies & procedures are followed
- Prevent and recover of company and client losses
- Identify risk areas and take necessary actions to prevent future occurrences
- Auditing of all documents received back from the warehouse and before sharing with external / internal clients
- Handling bond store clearances efficiently and accurately**Inherent Requirements**

**Knowledge & Experience**
- Matric or equivalent of Senior certification
- High level of Computer literacy
- Experience within the warehouse environment

**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Time management
- Strong People/Leadership Skills
- Ability to work under pressure/stress
- Attention to detail (detail oriented & precise)
- Exceptional communication skills (written and verbal)
- Ability to communicate and lead on all levels
- Target & result driven
- Diligent
- Assertive
- Flexible
- Confident and authoritative

**What Qualification**

**Minimum Qualification**
- Certificate

**Status**
- Available

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