Client Service Officer

1 week ago

Johannesburg, South Africa ELO Digital Office Full time

**About ELO Digital Office**:
ELO Digital Office is a global leader in enterprise content management (ECM) solutions, providing cutting-edge technology to help organizations optimize their document management, workflow automation, and digital transformation processes. Our mission is to deliver innovative solutions that enhance productivity and drive efficiency.

**Position Overview**:
**Key Responsibilities**:

- **Client Consultation & Support**:

- Serve as the primary point of contact for clients, providing expert advice on the effective use of ELO Digital Office’s ECM solutions.
- Understand client needs and translate them into tailored ECM strategies and implementations, ensuring alignment with business goals.
- Provide both remote and on-site support for clients, addressing technical issues, system configurations, and user training.
- **Implementation Assistance**:

- Collaborate with clients and internal teams to implement and configure ECM solutions, ensuring seamless integration with existing systems.
- Support the development of customized workflows and document management processes to meet the specific requirements of each client.
- Conduct system testing, troubleshoot issues, and resolve any challenges during deployment.
- **Training & Onboarding**:

- Conduct client training sessions on ECM functionalities, ensuring end users are equipped with the necessary knowledge to maximize the system’s potential.
- Develop user guides, training materials, and documentation to help clients fully leverage ELO Digital Office’s ECM offerings.
- **Relationship Management**:

- Build and maintain strong, long-lasting client relationships, acting as a trusted advisor on all aspects of ECM solutions.
- Work closely with the sales and customer success teams to identify upsell opportunities, ensuring clients continue to benefit from new ECM features and solutions.
- Provide ongoing client consultations, offering strategic guidance on ECM best practices and industry trends.
- **Issue Resolution & Escalation**:

- Address and resolve client issues in a timely and professional manner, ensuring mínimal disruption to client operations.
- Escalate critical issues to the technical team when necessary, and follow up to ensure a satisfactory resolution for the client.
- **Feedback & Continuous Improvement**:

- Actively gather client feedback to improve product offerings and service quality.
- Share insights with product development teams to enhance features based on real-world use cases and client feedback.

**Qualifications**:

- **Education**:

- Bachelor's degree in Information Technology, Business Administration, or a related field. Relevant certifications in ECM, SaaS, or IT solutions are a plus.
- **Experience**:

- 3+ years of experience in a client-facing role, preferably in the ECM, SaaS, or software industry.
- Proven experience in implementing and supporting ECM solutions or other enterprise-level software.
- Experience working with document management systems, workflow automation, and digital transformation tools.
- **Skills**:

- Strong understanding of ECM platforms and solutions.
- Excellent communication and interpersonal skills, with the ability to present technical concepts to non-technical stakeholders.
- Problem-solving and analytical abilities to diagnose and resolve client issues efficiently.
- Ability to work collaboratively with cross-functional teams, including technical support, sales, and product development.
- Experience using CRM and support ticketing systems (e.g., Salesforce, Zendesk) is a plus.

**Key Competencies**:

- **Customer-Focused**: A commitment to delivering excellent service and ensuring clients are fully supported throughout their journey with ELO Digital Office.
- **Technical Aptitude**: Deep knowledge of ECM technologies and the ability to quickly learn and adapt to new software features and updates.
- **Effective Communication**: Ability to articulate complex technical solutions in simple, clear terms that clients can easily understand.
- **Proactive Problem-Solving**: Anticipates client needs and proactively resolves challenges to ensure a positive client experience.
- **Team Collaboration**: Works effectively with other departments to ensure clients receive comprehensive, seamless support.

Pay: R5 000,00 - R12 000,00 per month

  • Client Service Officer

    2 weeks ago

    Johannesburg, South Africa Performit Personnel Full time

    We are looking for a Client Service Officer for a National Company in Johannesburg. **Purpose of the position**: The Client Service Officer (CSO) are required to establish good relationships with the company’s current client base. You act as the middle person between the Company and our client and are responsible to resolve any queries and issues that...

  • Remote Office Administrator

    2 weeks ago

    Johannesburg, South Africa Smartworks Service Full time

    Location: Remote (Based in South Africa) Company: Smart Work Services About Us: Smart Work Services is dedicated to providing top-notch support to professionals across various industries. We specialize in offering efficient administrative solutions to help our clients manage their operations smoothly. We are committed to delivering excellent customer...

  • Client Services

    4 weeks ago

    Johannesburg, Gauteng, South Africa Curiska Full time

    Job Description:An excellent opportunity for a client services administrator to join a rapidly growing financial services firm. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding services.Skills & Requirements:...

  • Client Services

    2 weeks ago

    Johannesburg, Gauteng, South Africa Curiska Full time

    Job Description:An excellent opportunity for a client services administrator to join a rapidly growing financial services firm. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding services.Skills & Requirements:...

  • Client Officer

    4 weeks ago

    Johannesburg, South Africa PathCare Vermaak Full time

    **DONALD GORDON, JOHANNESBURG** **WE MAKE PATIENT CARE A PRIORITY. IF YOU DO, JOIN OUR TEAM TODAY!** **PathCare is a partnership of pathologists in private practice across South Africa that has been assisting doctors and healthcare** **professionals determine and confirm diagnoses since 1922. We are registered with the HPCSA (Health Professions Council...

  • Client Services Administrator

    1 week ago

    Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg. **Purpose** To provide professional first line support to clients and sales support **Responsibilities** - Render client services: updating client personal details, inform clients and update changes to their...

  • Client Services Assistant

    2 weeks ago

    Johannesburg, South Africa Pinsent Masons Full time

    **Client Services Assistant** **Johannesburg** **Role Overview** Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the...

  • Client Liason Officer

    2 weeks ago

    Johannesburg, South Africa Urban Generation Full time

    We are looking for a Client Relations Officer to join our dynamic team. The Client Relations Officer will need to be able to continuously assess their clients needs and business objectives and create initiatives to increase customer satisfaction and retention. Job Role: 1. Build and strengthen client relationships to achieve long-term...

  • Client Service Officer

    3 weeks ago

    Johannesburg, South Africa Isilumko Staffing Full time

    We are looking for** Client Service Officer** who will be responsible for the following: - Keep abreast with all the products serviced by the Broker and ensure understanding to assist our clients optimally. - Trading and Investing in JSE Equities / JSE Derivative products / OTC products as per clients’ instructions. These products cover stocks, futures,...

  • Client Services Coordinator

    1 week ago

    Johannesburg, South Africa Armstrong Appointments Full time

    **Main job function** The Client services Co-ordinator is responsible for performing telecommunication, administrative and basic clerical tasks within an office setting environment, to operate our Group’s National Tollfree line of communication. The **duties** include answering and transferring phone calls to various Branches applicable, ensuring queries...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, South Africa Smartworks Service Full time

    Location: Remote (Based in South Africa) Company: Smart Work Services About Us: Smart Work Services is a leading provider of support services, dedicated to assisting clients throughout their professional journeys. We offer a supportive and responsive environment to ensure our clients receive the best service and care possible. Position Overview: Key...

  • Client Services Representative

    1 week ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 66640 **Job Type** - Permanent **Job Title** - Client Services Representative **Computer Skills** - MS Office **Industry** - Transportation - Logistics **City** - Johannesburg **Province** - Gauteng - Client liaison and responsibility to manage clients shipping requirements for the top revenue clients as allocated to your portfolio....

  • Client Service Consultant

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    About the Company - Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. - Our success is rooted in our passion for our clients and everything we do is...

  • Client Service Consultant

    2 weeks ago

    Johannesburg, South Africa Sanlam Full time

    About the Company - Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. - Our success is rooted in our passion for our clients and everything we do is...

  • Client Service Consultant

    1 week ago

    Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...

  • Service Manager: Client Services

    2 weeks ago

    Johannesburg, South Africa Medical Placements Full time

    EE Position: **Summary of the role**: To manage the day-to-day planning, operations and problem-solving of a team of consultants to meet the required service level components, standards and targets in order to ensure delivery of a consistently superior customer experience. **REQUIREMENTS** **Qualifications & Experience** - Grade 12 - In At least 5 years’...

  • Client Service Consultant

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Client Service Consultant

    2 weeks ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Client Liaison Officer

    2 weeks ago

    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Liaison Officer** **Do you have experience in retirement funding? Ready for your next move?** We are hiring! Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and...

  • Client Liaison Officer

    2 weeks ago

    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Liaison Officer**: Do you have experience in retirement funding? Ready for your next move? We are hiring! Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and...