Client Services Representative

5 months ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 71109

**Job Type**
- Permanent

**Job Title**
- Client Services Representative

**Computer Skills**
- MS Office

**Industry**
- Transportation - Logistics

**City**
- Johannesburg

**Province**
- Gauteng

**Client Liaison**
- Liaise with client continuously and in a proactive manner regarding shipment events.
- Attempt to seek extended business from existing clients and referrals.
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments.

**Shipment booking and Co-ordination**
- Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date.
- Monitor daily closer to ready date as to ensure cargo collected on ready date.
- All info needs to be cross communicated to this person to ensure delegated work had been executed.
- Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required.
- Ensure documents are received in full as to enable WNL to process clearance and invoice out.
- Hand over shipment information as and when the documents are received to operations and continue monitoring.

**Rates**
- Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates).
- Rate Proposal and SOP’s updates for existing clients.
- Communicating Sell rates to Clients.
- NAC must be followed up with Trade Lane and communicated in writing to Clients
- Communicate buy and sell rates to operations.

**Managing of Key Accounts**
- Regular service calls to existing customers, at least once a month.
- Service call reports within reasonable timeframe.

***
**Estimates**
- Creating estimate links to Estimates.
- Quality checks prior to sending estimates to the client.
- Send estimates to clients.

***
**Queries**
- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily.
- Ensure clearing instructions or export instructions are completed in full.
- Develop and provide clients according to the monthly / quarterly KPI’S.
- Secure extension business from existing accounts.
- Proactively managing of credit limits of Clients to ensure that entries are not suspended
- Assisting with the recovering outstanding payments
- Presentation of Up and Down trade report on a monthly basis
- Shipment report to be sent daily**Inherent Requirements**

**Knowledge & Experience**
- Matric or equivalent of Senior certification
- High level of Computer literacy
- Must have strong operational experience
- All modes - Air, Ocean & Road
- Minimum of 5 years’ experience in Freight Forwarding & Clearing
- Minimum of 2 years Client interfacing experience

**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Communication
- Time management
- People Skills
- Ability to work under stress
- Attention to detail
- Exceptional communication skills (written and verbal)

**What Qualification**

**Minimum Qualification**
- Matric

**Status**
- Available

  • Client Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Client Service RepresentativeAs a Client Service Representative at Isilumko Staffing (JHB), you will play a pivotal role in delivering exceptional service to our clients across our trading and investment platforms. Your key responsibilities will include managing client queries, executing trading and investing activities, and cross-selling bank...

  • Client Service Representative

    6 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72435 **Job Type** - Permanent **Job Title** - Client Service Representative **Computer Skills** - MS Office **Industry** - Manufacturing **City** - Johannesburg **Province** - Gauteng - Call on existing Clients regularly - Source & call on New Clients - Maintain/Build Relationships with Clients - Other, as Management feels fit and...

  • Client Service Representative

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. - Hello Client Services Representative- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people...

  • Client Service Representative

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Hello Client Services Representative Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that...

  • Sales Representative

    5 months ago

    Johannesburg, South Africa Wholesale sales representative Full time

    In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role of furniture or interior décor products is an advantage. **Responsibilities**: - Generating leads. - Meeting or exceeding sales goals. - Helping determine pricing...

  • Client Service Representative

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Representative MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic calls totaling...

  • Client Service Representative

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Representative MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic calls totaling...

  • Client Service Representative Administrator

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Representative Administrator MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic...

  • Airport Customer Service Representative

    2 hours ago

    Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Job Title: Airport Customer Service RepresentativeWe are seeking highly motivated and friendly individuals to join our team as Airport Customer Service Representatives at Maneshez Solutions Services.

  • Client Care Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Title: Client Care RepresentativeJob Summary: BeBee Professionals is seeking a Client Care Representative to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical support and solutions to customer problems.Collaborate with...

  • Client Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Client Service OfficerAt Isilumko Staffing, we are seeking a highly skilled and motivated Client Service Officer to join our team. As a Client Service Officer, you will play a pivotal role in delivering exceptional service to our clients across our trading and investment platforms.Key Responsibilities:Provide top-notch client service by staying...

  • Client Service Representative

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Client Service OfficerAt Isilumko Staffing, we are seeking a highly skilled and motivated Client Service Officer to join our team. As a key contact for traders and investors, you will be responsible for delivering exceptional service across our trading and investment platforms.Key Responsibilities:Provide top-notch client service by staying...

  • Client Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About SantamSantam is a leading general insurance company in Southern Africa, known for its commitment to delivering exceptional customer service and innovative insurance solutions.Job SummaryWe are seeking a highly motivated and customer-focused Client Service Consultant to join our team in Parktown. As a Client Service Consultant, you will be responsible...

  • Client Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About SantamSantam is a leading general insurance company in Southern Africa, known for its commitment to delivering exceptional customer service and innovative solutions. As a Client Service Consultant, you will play a vital role in helping us achieve our goal of providing world-class products and services to our clients.Key ResponsibilitiesAccurately...

  • Client Services Administrator

    5 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg. **Purpose** To provide professional first line support to clients and sales support **Responsibilities** - Render client services: updating client personal details, inform clients and update changes to their...

  • Client Service Representative

    2 months ago

    Johannesburg, Gauteng, South Africa Aon Full time

    About the RoleAon is seeking a skilled Client Service Advisor to join our Risk Solutions department. As a hybrid role, you will have the flexibility to work both virtually and from our office.Key ResponsibilitiesAct as the primary point of contact for clients, providing exceptional service and support.Manage and facilitate the cancellation process, ensuring...

  • Client Services Coordinator

    2 months ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A leading insurance company is seeking a highly skilled Client Services Administrator to join their team in a Branch administration department.PurposeTo provide exceptional first line support to clients and sales support, ensuring seamless customer experiences.ResponsibilitiesDeliver client services: update client personal details, inform clients of policy...

  • Senior Trial Attorney

    3 weeks ago

    Johannesburg, Gauteng, South Africa Nationwide Private Client Full time

    Job Summary Nationwide Private Client is seeking a highly skilled Sr. Trial Attorney to join our team. As a key member of our litigation team, you will be responsible for representing clients in property and casualty insurance defense cases. This is an excellent opportunity for a seasoned attorney to leverage their expertise and experience to deliver...

  • Client Service Advisor

    1 month ago

    Johannesburg, Gauteng, South Africa Aon Full time

    Job Title: Client Service AdvisorWe are seeking a highly skilled Client Service Advisor to join our Risk Solutions team at Aon. As a Client Service Advisor, you will play a critical role in retaining and servicing existing and prospective clients.Key Responsibilities:Be the primary point of contact for clients, providing exceptional service and...

  • Client Services Administrator

    6 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg.PurposeTo provide professional first line support to clients and sales supportResponsibilitiesRender client services: updating client personal details, inform clients and update changes to their policy, handle...