Client Services Representative

6 months ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 71109

**Job Type**
- Permanent

**Job Title**
- Client Services Representative

**Computer Skills**
- MS Office

**Industry**
- Transportation - Logistics

**City**
- Johannesburg

**Province**
- Gauteng

**Client Liaison**
- Liaise with client continuously and in a proactive manner regarding shipment events.
- Attempt to seek extended business from existing clients and referrals.
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments.

**Shipment booking and Co-ordination**
- Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date.
- Monitor daily closer to ready date as to ensure cargo collected on ready date.
- All info needs to be cross communicated to this person to ensure delegated work had been executed.
- Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required.
- Ensure documents are received in full as to enable WNL to process clearance and invoice out.
- Hand over shipment information as and when the documents are received to operations and continue monitoring.

**Rates**
- Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates).
- Rate Proposal and SOP’s updates for existing clients.
- Communicating Sell rates to Clients.
- NAC must be followed up with Trade Lane and communicated in writing to Clients
- Communicate buy and sell rates to operations.

**Managing of Key Accounts**
- Regular service calls to existing customers, at least once a month.
- Service call reports within reasonable timeframe.

***
**Estimates**
- Creating estimate links to Estimates.
- Quality checks prior to sending estimates to the client.
- Send estimates to clients.

***
**Queries**
- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily.
- Ensure clearing instructions or export instructions are completed in full.
- Develop and provide clients according to the monthly / quarterly KPI’S.
- Secure extension business from existing accounts.
- Proactively managing of credit limits of Clients to ensure that entries are not suspended
- Assisting with the recovering outstanding payments
- Presentation of Up and Down trade report on a monthly basis
- Shipment report to be sent daily**Inherent Requirements**

**Knowledge & Experience**
- Matric or equivalent of Senior certification
- High level of Computer literacy
- Must have strong operational experience
- All modes - Air, Ocean & Road
- Minimum of 5 years’ experience in Freight Forwarding & Clearing
- Minimum of 2 years Client interfacing experience

**Skills**
- Conceptual, analytical, numeracy
- Query Resolution
- Communication
- Time management
- People Skills
- Ability to work under stress
- Attention to detail
- Exceptional communication skills (written and verbal)

**What Qualification**

**Minimum Qualification**
- Matric

**Status**
- Available

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